Mar 31, 2026
Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients:
Location: Once a week in Cardiff, 4 days WFH / potentially remote
Contract: £475 per day
Duration: 6-month contract
Role OverviewThe Interim IT Operations Manager will take end‑to‑end ownership of day‑to‑day IT operations, with a strong focus on service delivery (80%) alongside hands‑on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes.
You'll provide leadership across service delivery, infrastructure, applications, and service desk teams, ensuring operational discipline while also contributing technically where required.
Key Responsibilities
Lead day‑to‑day IT operations, ensuring effective service delivery and smooth BAU running.
Implement structure, workload visibility, and prioritisation across all IT teams.
Oversee and support teams...
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Cardiff, UK
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