2 customer service jobs found in Coventry

Job Title: Data Support Specialist – ERP Implementation Location: Stourport or Rugby, UK, on-site Duration: 12 months contract The role: Detail-oriented and analytical Data Support Specialist to support the implementation of a Microsoft Dynamics 365 (D365) ERP system. This is a limited duration position for approximately 12 to 18 months, playing a critical role in ensuring the accuracy, consistency, and readiness of master data for the new ERP system. This role would additionally provide support to other roles within the organization as needed (Quality, Production Planning, Purchasing, Customer Service). Key Responsibilities * Conduct Master Data Analysis Review and assess existing system master data to identify gaps, inconsistencies, inaccuracies, and areas for improvement across key data domains. * Collaborate with Site SMEs Work closely with Subject Matter Experts to drive data transformation activities, including data cleansing, enrichment,...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service culture. Key responsibilities - Own and lead the IT service delivery strategy, ensuring alignment with business and digital transformation goals Establish and maintain strong service governance...