2 complaints officer jobs found in London

Business Process Owner - SAP S/4 Procurement / Source-to-Pay Business Process Owner - SAP S/4 Procurement / Source-to-Pay The location of the role is London (hybrid working). The duration of the contract is 12 months. The pay rate on offer is £450 - £465 per day (via Umbrella agency). Role Summary The Process Owner is accountable for the end-to-end SAP S/4HANA Procurement / S2P process, owning design, governance and continuous improvement. They act as the primary liaison between business stakeholders, IT and implementation partners to ensure standardised, scalable and compliant process execution across Procurement and integrated functions. Key accountabilities of the role Process Governance - Own the end-to-end S2P process design and business process architecture; define and approve system requirements and workflows so SAP S/4HANA reflects standardised, scalable and auditable process flows across functions. Master Data Management - Ensure data quality, standardisation and...

IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: £75-£85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls...