12 customer service jobs found in London

Job title: 1st Line IT Service Desk Analyst Location: London SE1 – (On-site – 5 days per week during training) Start Date: ASAP Contract Type: Temporary 3 months Weekly Hours: 35 hours per week Job Purpose We are currently recruiting for a 1st Line IT Service Desk Analyst to join a busy and fast-paced support environment based in London Bridge. This is a hands-on, customer-facing role providing first-line technical support to end users, ensuring issues are resolved efficiently and in line with service levels. Key Responsibilities: Act as the first point of contact for IT support queries via phone, email, and ticketing systems Perform ticket triage, logging, categorisation, and prioritisation of incidents and requests Troubleshoot and resolve issues relating to Microsoft applications, devices, and user access Support remote users with connectivity issues (broadband, mobile, telephony) Provide hardware support across laptops, mobile devices, tablets, and peripherals...

Senior Information Technology Engineer £250 PD to £300 PD | Inside IR35 | 2-month rolling contract with scope to move into permenant Our trusted client is looking for a hands-on Senior IT Support Engineer to join an internal IT team, supporting users and systems across a varied environment to provide 2nd to 3rd line support within a Microsoft environment. The Role Reporting to the IT Manager, you’ll deliver 2nd line support across desktops, servers, mobile devices, applications, and cloud infrastructure (Azure). You’ll manage helpdesk tickets, support site setups, maintain Active Directory, and ensure IT services run smoothly across head office and construction sites. This role is 5 days onsite in Maidstone, Kent with scope to potentially move into a permanent position. Key Responsibilities Provide 1st & 2nd line IT support and escalate to 3rd line where required Support MS 365, Exchange, Mimecast, Azure, and core IT systems Assist with site setups, networks, mobile...

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Software Development Engineer in Test (SDET) for a 6 month contract based in London (2 days per week) with remote working available (hybrid). Purpose of the role: Join us...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background working with Managed Service Providers...

Job Title: Dynamics365 (D365) Developer Day Rate: £550 per day Umbrella Location: Newham (Hybrid Working) We are currently recruiting for a Dyanmics365 Developer on behalf of our public sector client based in Newham. The focus of this role is designing and deploying custom solutions across D365 modules, customizing workflows and plugins, integrating with enterprise systems using Power Platform and Azure, and maintaining existing applications. The role requires collaboration with stakeholders, adherence to best practices, and staying updated on Microsoft features. Key Responsibilities: Design, develop and deploy custom solutions within D365 (Finance & Operations, Customer Engagement, or Business Central depending on scope) Customise entities, workflows, plugins and business rules to support business processes Integrate D365 with other enterprise systems using Power Platform, Azure service sand APIS Collaborate with business analysts, stakeholders and other developers to...

Network Architect - Basingstoke (Office-based) Duration: 6 months Rate: Up to £600 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you ready to make a real impact and help shape the future of technology? Our client, a reputable organisation, is seeking a talented Network Architect to join a dynamic, multi-skilled agile team in Basingstoke. This is an exciting opportunity to work on varied projects, collaborate with dedicated professionals, and contribute to innovative solutions. What you'll be doing: * Lead the technical implementation of medium to large network infrastructures, ensuring delivery within timescales and managing risks. * Provide expert guidance on LAN network setup, infrastructure patching, troubleshooting, and problem resolution. * Advise on preventive maintenance and configuration adjustments to optimise product performance and customer satisfaction. * Manage systems within SLA, proposing...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans...

Program Manager Location: Cambridge, United Kingdom (3 days onsite, 2 days remote) Employment Type: Inside IR35 agency Contract- 12 months Pay: 42-44 pounds per hour Role Overview This position plays a critical role in translating frontier research into real-world impact. As a Technical Program Manager, you will work in service of a world-class research lab, acting as the interface between researchers and strategic partners. This role is responsible for leading early access programs and customer-facing engagements that connect cutting-edge AI for Science capabilities with partners in industry and academia. The position requires a passion for how AI advances sciences and an ability to manage milestones and deadlines in a research environment. Key Responsibilities * Lead the design and execution of Research Early Access Programs (REAP), translating frontier AI for Science research into high-impact partner engagements. * Serve as the interface between the research...

Job Title: Lead Enterprise Architect Location: UK (Hybrid, once per week onsite - London) Contract: Initial 6 Month Contract Rate: Circa £700 Per Day (IR35 Status TBC) I am working with one of our longstanding clients who have a fantastic reputation as a leading technology and services provider. Currently, they are looking for an experienced Lead Enterprise Architect to play a crucial role in the design and implementation of a business critical and high priority project that will transform and modernise their primary revenue source. What you'll do Full ownership of the enterprise architecture strategy for a large-scale transformation of customer, billing and revenue platforms Lead the move away from legacy systems into a modern, cloud-first environment that improves performance, scalability, and customer experience Define the target architecture and set a clear, deliverable roadmap from current state to future state across multiple platforms Drive architecture across core...

Front-End Developer (React and React Native) Competitive salary Bromley, Kent Fixed Term Contract (12 Months) We’re looking for an experienced Frontend Developer (React & React Native) to join our Digital Solutions team on a 12‑month fixed‑term contract. In this hands‑on role, you’ll play a key part in growing our digital platform, delivering intuitive omni‑channel services for our customers, and enhancing the workflows and systems that support our customer‑facing teams. You’ll be involved across the full development lifecycle from collaborating with the business to understand customer needs, through design and build, to testing and release. Strong React and React Native expertise, a passion for clean, scalable front‑end development, and a customer‑first mindset will be critical to your success. What you will do * Design, build and maintain web applications using React * Develop and support mobile applications using React Native * Integrate applications using...

Endpoint Engineer (Contract) Location: Hemel Hempstead (Onsite) Rate: £600-£700 per day (Inside IR35) Clearance: MOD DV required Role Overview Lead the day-to-day technical operations of the Windows/Endpoint team, providing subject matter expertise across endpoint security and infrastructure. The role combines hands-on engineering, team leadership, and strategic input to support operational delivery within a secure, enterprise environment. Key Responsibilities Lead and mentor a team of engineers, developing SME capability and aligning skills with digital strategy Support project delivery: solution design, estimation, implementation, and technical validation Manage and respond to incidents in line with SLAs, including escalation where required Collaborate with architects and designers to recommend and validate technical solutions Contribute to pre-sales activities and cost/effort estimation Maintain accurate documentation (operational procedures, user guides, project...

Endpoint Engineer (Contract) Location: Hemel Hempstead (Onsite) Rate: £600-£700 per day (Inside IR35) Clearance: MOD DV required Role Overview Lead the day-to-day technical operations of the Windows/Endpoint team, providing subject matter expertise across endpoint security and infrastructure. The role combines hands-on engineering, team leadership, and strategic input to support operational delivery within a secure, enterprise environment. Key Responsibilities Lead and mentor a team of engineers, developing SME capability and aligning skills with digital strategy Support project delivery: solution design, estimation, implementation, and technical validation Manage and respond to incidents in line with SLAs, including escalation where required Collaborate with architects and designers to recommend and validate technical solutions Contribute to pre-sales activities and cost/effort estimation Maintain accurate documentation (operational procedures, user guides, project...