Sep 06, 2026
Role: Senior Project Manager
Location: Windsor, UK
Type of Contract: Contract
Mode of work: Once in a week Onsite
JD:
Lead end-to-end Customer Service/Customer Experience (CX) transformation projects within the Customer Service Transformation programme, owning project governance, business case submissions, approvals, and delivery outcomes across multiple stakeholders (Business, Product, Design, and Technology)
Responsibilities:
* Manage and drive CX projects in the Customer Service Transformation area where requirements may be unclear at initiation; actively shape scope and secure clarity while maintaining delivery momentum.
* Operate within the Program Director’s organisation structure; lead work in the Redistribute space (Omni-channel to Chat transformation).
* Prepare and present business cases and project updates to programme/board-level forums; obtain decisions and steer actions to closure.
* Own project governance: delivery approach, reporting cadence, RAID...
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Windsor, Royal Borough of Windsor and Maidenhead
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