4 contact centre agent jobs found

Location: Remote, UK Day Rate: Up to £400 per day (Inside IR35) Duration: 6 months About the Client This is confidential at this stage due to the client's request. This will be disclosed during a call with our recruiters. How you’ll spend your day * Design, implement and maintain enterprise-scale contact centre solutions using Amazon Connect and the wider AWS ecosystem. * Build scalable voice, chat and task-based customer engagement solutions using Infrastructure as Code principles. * Configure and optimise contact flows, IVRs, routing profiles, agent hierarchies and custom Contact Control Panels (CCP). * Develop automation scripts and custom integrations to enhance customer and agent experiences. * Lead platform migrations and transformation projects, including migrations from legacy contact centre platforms. * Integrate Amazon Connect with third-party systems including CRM, ticketing and workforce management platforms. * Utilise AWS services such as...

AI Architect 6 Months Must have or be eligible for SC Clearance £TBC (Inside IR35) My client, a government body are looking for an AI Architect to join their fast-paced team on an initial 6 month contract. As an AI Architect, you will be part of a team of specialists who work with our industry-facing client partners to shape, design and deliver AI solutions to our clients. This is a fast-paced area of IT, so you will need to be continuously learning, be self-driven and think creatively about solving client problems. You will work with others to reflect back the views of our clients and prospects and help to continuously shape our solutions. On the job details- Designing and implementing innovative AI solutions that meet client needs and drive business value. Collaborating with cross-functional teams to integrate AI technologies into existing systems and processes. Demonstrating modern AI solutions to clients, showcasing their benefits and applications. Conducting...

HR Transformation Project Manager; Belfast; 18-month contract; £27.24ph Paye (£36.45 via umbrella); Inside IR35. We are currently looking for a HR Transformation Project Manager to join out aerospace sector client’s team, based in Belfast . Th successful candidate will take the the lead on critical projects, acting as the local project management expert to transform our HR landscape The post holders 18-month tenure will be defined by successful system implementation and seamless organisational change. Responsibilities System Launch & Ownership: Be the _business owner_ and focal point for the full implementation of MyPulse (HR tool), focusing heavily on Compensations and HCM modules. Time & Attendance Revolution: Support and manage the local setup of a new clocking system, including liaising with local Facility Management, IM/IT, and security to manage the full implementation of all clocking machines/time and attendance solution across a manufacturing multi-site...

Want to build the next generation of AI-powered internal tools for a global tech titan? We are looking for a sharp, autonomous Full-Stack Software Engineer (II) with a heavy front-end bias to join our Central London team. This is a high-impact, 6-month contract with the potential to extend, embedding you directly into a team that powers massive, global-scale events and analytics platforms. If you are a master of modern web frameworks, love object-oriented backend design, and want to get your hands dirty building a brand-new AI Agent, this is your next move. 🌟 The Mission You won't just be closing tickets; you'll have full feature ownership. From collaborating directly with Product and UX to designing, coding, and deploying, you will drive a massive roadmap spike for highly mature sales, marketing, and event analytics platforms. 🛠️ Your Toolkit Front-End Firepower: High proficiency in modern web development using the latest Angular (17/18) and TypeScript. Backend Mastery:...