29 customer service jobs found

Senior Desktop Support Technician - Temporary Contract until March 2026 c£200.00 - £250.00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting:Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment:Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage...

About the role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team will also be responsible for artificial intelligence (AI) and robotic process automation capabilities. This role will lead, monitor, optimise and continuously improve the delivery of software components so that the Council can provide simple...

IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You’ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills...

IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus 📍 Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship    Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands.    Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow....

Pega Lead Systems Architect - Pega, Process/Task Mining £550 per day (Outside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Prior involvement of at least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile...

IT Support Technician - Temporary - possible perm opportunity £16.00 - £17.00 p.h. Mansfield On-site Full-time, Temporary - March 2026 possible per opportunity Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS...

We are looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: * You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. * Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations....

Technical Services Officer – Temporary Contract (12 Weeks) Location: Leyland, PR25 Rate: £21.09 per hour (LTD) Hours: Full Time I’m working on behalf of a valued client who is looking for an experienced Technical Services Officer to join their Digital Services team on a 12-week temporary basis. This is an excellent opportunity for someone with a strong technical background to provide high-quality first and second line support within a busy IT environment. The Role: You’ll be delivering a responsive and effective technical support service, ensuring IT systems run smoothly so staff can carry out their work with minimal disruption. You will: Act as a first point of contact for IT queries via phone, email, and self-service. Log, prioritise, and manage incidents through to resolution. Troubleshoot hardware, software, and network issues. Carry out hands-on fixes including installs, upgrades, and configuration. Perform preventative maintenance and routine checks on PCs, printers, and...

Senior Support IT Analyst 6 months contract £200 a day inside IR35 Role is based in Newcastle - 5 days a week A top consultancy firm is looking for an experienced IT Support Specialist to their team on contract basis. You will join a small dynamic team focusing on delivering IT Support to end users. As an IT Support Specialist you will play a pivotal role in the organisation and be the main point of contact for all IT needs. The team is quite small but very IT focused, this is a hands-on role where you will be required to do cable management, and move physical IT hardware. Essential Skills Hands on experience working in a busy environment moving equipment Cable management PC and Mac Support Managing IT Assets Onboarding new users Troubleshooting mac devices Prior experience of working in busy IT environment 6 months contract | £200 a day inside IR35 |Role is based in Newcastle - 5 days a week If you thrive in a fast paced environment and love supporting IT needs...

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office.  This role will be a hybrid position – 2 days per week onsite and 3 days remote.      The role will be supporting the Companies Poland site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background.   Hourly Rate: £60ph (Umbrella).     Contract Duration: 12 Months initially and then ongoing and long-term thereafter.   IM International Service Lead Job Description:   Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment.   Responsibilities: To support the IM Overseas Service Manager to...

Senior Applications Developer (Power Platform) Contract: onrolling  Location: Remote (with equipment pickup + 1 day in-office per month) Working Hours: Full-Time Salary: £500 day rate  As a Senior Applications Developer, you’ll play a key role in creating and optimising digital products that are simple, accessible, and designed around user needs. Working within our Product and Delivery team, you will contribute to the ongoing evolution of (url removed), support our AI and robotic process automation initiatives, and drive development standards that improve outcomes across Essex. What You’ll Do Lead the development of high-quality, reusable, and accessible software components. Oversee and mentor developers in writing clean, open-by-default code. Deliver software through all stages of the product lifecycle, ensuring alignment with user needs, budget, and delivery timelines. Continuously iterate and enhance digital services using user-centred design principles. Support...

Infrastructure Architect Must have an Active DV Clearance Join a high performing Defence and National Security team as an Infrastructure Architect, where you will lead the design and delivery of secure, large scale infrastructure solutions across mission critical environments. This is a hands-on architectural role supporting a multi skilled agile team and engaging directly with senior stakeholders. About the Role - Infrastructure Architect As an Infrastructure Architect, you will own the delivery of technical proposals and ensure all solutions remain aligned to the customer's strategic vision. You will work across security, service, and management functions, supporting collaboration and ensuring architectural integrity throughout the delivery lifecycle. The role involves managing third parties, overseeing change requests, and ensuring that all design decisions support a consistent and compliant solution. You will engage with senior customer stakeholders and work across...

Software Development Project Manager (Rail Software Innovation) Location: 3 days per week in Ashby office minimum / 1 day per month in Chippenham office Rate: £450 per day Umbrella Contract Length: 4-6 months (initially) IR35 Status: Outside IR35 Pioneer the Future of Rail. Lead Ground-Breaking R&D as a Project Manager. Our client is seeking a visionary R&D Rail Project Manager to join the team and drive the development of transformative technology that will define the future of transport. This is your chance to lead from the front, managing complex, safety-critical projects that have a tangible impact on millions. What You'll Bring (The Essentials): We are looking for a proven leader with a track record of delivering excellence in complex environments: * A minimum of 5+ years as a Project Manager with a proven record of managing and delivering multiple software development projects valued at over £1M per year. * Demonstrable experience managing multiple,...

Lead Technical Architect Must have an Active DV Clearance Join a major Defence and National Security transformation programme as a Lead Technical Architect, guiding the design and delivery of secure, large scale services across IaaS, PaaS, and workplace environments. This is a senior technical leadership role where you will shape strategy, drive architecture direction, and lead multi skilled teams in delivering mission critical capabilities. About the Role - Lead Technical Architect As a Lead Technical Architect, you will own the technical delivery of key service components from design through deployment and into live service. You will work closely with technical leadership to maintain cohesion across multiple technology areas while improving efficiency and delivery quality. You will contribute to strategic roadmaps, ensuring architectures remain aligned to long term business and customer needs. You will act as the technical lead for delivery teams, providing guidance,...

VMware Architect Must have an Active DV Clearance Join a leading Defence and National Security programme as a VMware Architect, where you'll guide the technical strategy and delivery of secure, large-scale infrastructure services. This is a high-impact role for a collaborative leader who thrives on driving innovation and delivering mission-critical solutions in complex, secure environments. About the Role - VMware Architect As a VMware Architect, you'll lead the design and technical delivery of core infrastructure components from conception through to live service. You'll collaborate across architecture, engineering, and service teams to ensure cohesive delivery aligned to strategic goals. Responsibilities include defining and governing solution architectures, maintaining design integrity, and ensuring alignment to customer and security requirements. You'll play a central role in shaping roadmaps and driving efficiency across multiple technical workstreams within an Agile...

Company Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of...

Configuration Engineer Stevenage – Hybrid Working 6 12 Month Plus Contract Working with a Globally known Manufacturing Company within the Defence industry. They are actively seeking a Configuration Engineer on a 6 - 12 month plus contract within the Stevenage area.   Responsibilities: The Senior Configuration Engineer is responsible for the Product definition and/or Configuration Management of a minor project or major parts of a project.  Skillset/experience required: Knowledge of Configuration Management and the application of these within and demanding yet professional engineering environment. The ability to build rapport with stakeholders as well as positively promote the Configuration Management group through supportive and pro-active approach with internal customers. Awareness of relevant internal and external customer requirements and standards. Reflection of engineering input, through the engineering change process, into the design definition / structure,...

Configuration Engineer Stevenage – Hybrid Working 6 12 Month Plus Contract Working with a Globally known Manufacturing Company within the Defence industry. They are actively seeking a Configuration Engineer on a 6 - 12 month plus contract within the Stevenage area.   Responsibilities: The Senior Configuration Engineer is responsible for the Product definition and/or Configuration Management of a minor project or major parts of a project.  Skillset/experience required: Knowledge of Configuration Management and the application of these within and demanding yet professional engineering environment. The ability to build rapport with stakeholders as well as positively promote the Configuration Management group through supportive and pro-active approach with internal customers. Awareness of relevant internal and external customer requirements and standards. Reflection of engineering input, through the engineering change process, into the design definition / structure,...

Senior Configuration Engineer Stevenage – Hybrid Working 6 12 Month Plus Contract Working with a Globally known Manufacturing Company within the Defence industry. They are actively seeking a Configuration Engineer on a 6 - 12 month plus contract within the Stevenage area.   This is a good opportunity for someone in the Automotive industry who is looking to work within the Defence Industry. Responsibilities: The Senior Configuration Engineer is responsible for the Product definition and/or Configuration Management of a minor project or major parts of a project.  Skillset/experience required: High level of knowledge regarding principles of Configuration Management and the application of these within and demanding yet professional engineering environment. Excellent Communication Skills – Verbal, Written, Electronic, across all levels The ability to build rapport with stakeholders as well as positively promote the Configuration Management group through supportive and...

ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / |Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery....