30 customer service jobs found

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with Telecommunications Service Management (TSM) experience. 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations....

IT Support +12 months + +Predominantly on site in Reading - some hybrid work +£30-£35 ph +Inside IR35 Role overview You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves. What you'll do * Provide professional, friendly IT support to end users, both onsite and remotely * Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email * Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices...

Pega Lead System Architect (LSA) – Collections Transformation Location: Glasgow, UK (Hybrid – 3 days onsite) Contract: 6 months Rate: £595 per day (Inside IR35) Sector: Financial Services We are seeking an experienced Pega Lead System Architect to join a major enterprise collections transformation programme within a leading financial services environment. This is a senior architecture role, responsible for defining and governing end-to-end Pega solution architecture across complex collections journeys. You will play a key role in shaping the target architecture for collections (early, mid, late, and legal stages), ensuring best practice use of Pega frameworks and alignment with regulatory and enterprise standards. The role requires strong leadership across technical teams and close engagement with senior stakeholders, including enterprise architects and programme leadership. Key Responsibilities: * Define and own end-to-end Pega architecture for collections transformation...

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for an IT Support Technician to join our existing team at our Head Office in Leeds on a 4-month fixed term basis with a salary of £9,000 (£27,000 FTE) The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a...

Job title: Business Analyst Location: Edinburgh (Hybrid - Office twice a week) Contract Length: 18 - 24 months Daily Rate: £475.00 (Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview: As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every...

Salesforce Data 360 Architect 6 Months Mostly remote- 3-4 days per month in London £Market rate (Inside IR35) ***Due to the nature of the client and the role, the selected candidate will have ACTIVE SC Clearance*** My client, a government body are seeking a Salesforce Data Cloud Architect to join their Salesforce Practice in UK&I. This role will play a key part in driving data driven innovations, providing data-driven insights and enabling data-driven decision-making for our enterprise customers. Key Responsibilities Lead Salesforce Data Cloud solution design and implementation Act as the SME for Salesforce Data Cloud/Data 360 Design scalable data models, integrations, and customer data strategies Work with stakeholders to translate business requirements into technical solutions Support pre-sales, solution estimation, and best practice guidance Provide technical leadership across full project lifecycles Mentor teams and drive knowledge sharing Required Experience...

Associate Systems Administrator 3 days a week on site Our client is a global technology organisation delivering innovative solutions across the transportation and critical infrastructure sectors. With operations worldwide, the company develops and supports large-scale systems that help improve passenger journeys, operational efficiency, and public service delivery. Their technology supports millions of users daily through mission-critical environments and complex infrastructure platforms. Job Title Associate Systems Administrator Job Summary As part of the IT Infrastructure team, reporting to the Infrastructure Manager, you will support and maintain customer test and production environments used by large numbers of end users on a daily basis. The role involves supporting mission-critical Windows and Linux server environments, ensuring system stability, security, and operational continuity. Key Responsibilities * Support and maintain Windows and Linux server estates hosting...

Job title: Customer Journey Manager Location: Edinburgh (Hybrid - Office twice a week) Contract Length: 6 months (Potential for extensions) Daily Rate: £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview: As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations....

JARK Stevenage are looking for a Quality Assurance (QA) Operative to join a team in a fast- paced chilled meat production environment This is hands on role where you will support the delivery of high food safety and quality standards across the factory, working closely with Production, Hygiene, and Technical teams. **** COMPETITIVE HOURLY RATE DEPENDING ON EXPERIENCE **** Key responsibilities Carry out routine quality checks throughout production Monitor food safety and compliance in line with standards Ensure products meet customer specifications Complete QA documentation accurately and on time Support enforcement of hygiene, PPE, and process controls Escalate any food safety or quality concerns immediately Work closely with teams to maintain high standards across site What we are looking for ; Essential ; Good level of English (spoken and written) Comfortable working in a chilled factory environment Strong attention to detail Positive , reliable and proactive attitude...

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a weekJob Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction...

IT Programme Manager Certain Advantage is hiring for an IT Programme Manager based in the Warwickshire area. This role is on a contract basis and is site-based. The Company We’re working with a Manufacturing business that blends British craftsmanship with cutting-edge innovation to create luxury vehicles that redefine performance and style. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role. The Role: This role is for an IT Programme manager —someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Delivery of an enterprise IT system that delivers all artefacts required for Regulation 154 Compliance Requirements development (customer, functional & software) Customer Testing Production Deployment & In-Service Support Management of the software development plan with computer programmersThe...

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Backend Java Engineer for a 6 month contract based in London (2 days per week) with remote working available (hybrid). Purpose of the role: Join one of the core cross...

IT Sourcing Manager Birmingham, Bristol, Edinburgh, Halifax, Leeds / Hybrid 6 months contract Salary from £75,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for an IT Sourcing...

Cyber Security Project Manager Location: Remote Pay Rate: Circa £450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and...

Cloud Network Architect Initial 3-month Contract Fully Remote £650 - £700 | Inside IR35 We are working with a global IT Services Provider seeking an experienced Cloud Network Architect to support the migration from FortiGate to Azure Firewall within a complex enterprise environment. Responsibilities: Lead the design and migration from FortiGate to Azure Firewall Assess existing Azure Landing Zones and hybrid network architecture Design secure and scalable Azure networking solutions Manage routing design across Azure Firewall, VPN Gateway and ExpressRoute Perform firewall ruleset and feature parity analysis Identify risks, gaps and mitigation strategies throughout the migration Provide technical governance and architectural oversight across delivery teams Work closely with customer stakeholders, engineers and third-party partners Requirements: Proven experience migrating Azure FortiGate to Azure Firewall Strong experience with Azure Networking & Security Architecture...

Endpoint Engineer (Contract) Location: Hemel Hempstead (Onsite) Rate: £600-£700 per day (Inside IR35) Clearance: MOD DV required Role Overview Lead the day-to-day technical operations of the Windows/Endpoint team, providing subject matter expertise across endpoint security and infrastructure. The role combines hands-on engineering, team leadership, and strategic input to support operational delivery within a secure, enterprise environment. Key Responsibilities Lead and mentor a team of engineers, developing SME capability and aligning skills with digital strategy Support project delivery: solution design, estimation, implementation, and technical validation Manage and respond to incidents in line with SLAs, including escalation where required Collaborate with architects and designers to recommend and validate technical solutions Contribute to pre-sales activities and cost/effort estimation Maintain accurate documentation (operational procedures, user guides, project...

Quality Engineer - AI Platform Engineering Employment Type: Inside IR35 Contract Duration: 6 Months Rate: £650 - £750/ Day Location: Central London, Hybrid (3 Days Onsite per Week) Opportunity Overview A global organisation is building a centralised AI enablement and platform engineering function focused on delivering scalable, secure, and governed AI capabilities across the enterprise. This role sits within a programme delivering enterprise-grade agentic AI infrastructure, including internal AI assistants, retrieval and search services, extensibility frameworks, and governance tooling. Programme Overview The programme is focused on delivering a production-grade internal agentic AI platform, including: Development of an enterprise AI assistant capable of reasoning, planning, and tool orchestration Operation of enterprise retrieval, search, and grounding services for approved data sources Delivery of a secure internal gateway layer providing discovery, observability,...

Our OEM Client based in Gaydon, is searching for a Charging Product Owner to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value from all supporting Portfolio Epics and their respective owners in line with an agreed quarterly ambition.  You will collaborate across domains and work on problem-to-solution engineering, ensuring that Technologies, Services and Features are aligned with Modern Luxury, House of Brands and the Theme. In addition, you will manage the interface with Portfolio Epic / Capability owners and their delivery teams, working collaboratively to define and deliver the key work packages each Quarter. Responsibilities: Own the product backlog, ensuring it...

Data Governance Location: London - Hybrid – 3 days per week onsite Start Day: ASAP Contract Rate: £420 per day inside IR35 Duration: 6 to 12 months initially Role Overview Our client is seeking a Data Governance – Technical Tooling Specialist with strong hands-on experience in Informatica Intelligent Data Management Cloud (IDMC). This role will lead the configuration, administration, and operationalisation of IDMC data governance tooling across a complex enterprise estate, covering metadata management, data lineage, and data quality profiling across 30+ systems. The role operates within a regulated (BFSI/Insurance) environment and works closely with data, cloud, and platform engineering teams. Key Responsibilities * Configure, administer, and optimise IDMC services (CDGC, CDQ, Cloud Data Profiling) * Implement enterprise-wide metadata, lineage, and data quality capabilities across multiple systems * Set up and manage IDMC out-of-the-box and custom connectors *...