31 customer service jobs found

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical...

IT Desktop Support £30-35 p/h Rugby 6 months 37 hours per week Role Summary In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Responsibilities: Serving new commercial sites (customer sites) in regard of network installation and site connectivity. Supporting commercial sites in their needs in regard of workplace support and IT issues. Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues. Respond to issues over the phone, via email, in person, or through online chats Determine the best troubleshooting solutions or processes...

We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France. This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems. Key Responsibilities Provide desktop support and troubleshooting for users across the organisation Ensure user identities and authorisations are correctly managed Deploy, configure, and maintain workstations, computers, telephones, and IT equipment. Provide access to applications, shared networks, and SharePoint sites. Manage and resolve level 1 incidents, escalating to level 2 support in France when necessary. Administer Active Directory (user and computer scope). Maintain and update the...

JSM & Integration Specialist | 12-Month Contract | Inside IR35 | UK-Based We're looking for a hands-on Jira Service Management and Integration Specialist to join a well-funded, mission-driven organisation scaling up its operational tech stack. You'll take the lead on JSM architecture and integrations, connecting Jira Cloud with CRM and backend systems via APIs and webhooks, and designing workflows that actually work for the operational teams using them day to day. What we're after: * Deep Jira Cloud / JSM configuration experience (workflows, request types, permissions, automation) * Proven track record integrating JSM with CRMs or custom backend systems, including retries, error handling and sync patterns * Experience supporting customer-facing service teams (portals, email ingestion, notifications) * Comfortable translating messy real-world processes into clean platform design * Strong communicator, equally at home with developers and non-technical operational teams...

Desktop Support Engineer Location: Central Guildford (Fully on-site) Contract Length: 4 - 6 months Working Hours: Monday-Friday, 9.00am - 5.30pm Salary: £45,000 (£23.07 per hour) We have an exciting opportunity for an experienced IT Support Engineer / Desktop Support Engineer to join a leading, international organisation at their Guildford office to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. This is a hands on role supporting a busy team with a range of IT issues. We are looking for someone who enjoys working in an on-site setting, liaising with users in person, troubleshooting and resolving a wide range of issues. Key responsibilities include; Provide on-site IT support to users, resolving hardware, software and infrastructure-related issues Troubleshoot and resolve issues...

Senior / Lead Dynamics 365 & Power Platform Developer Contract: 12 month project (3 months initially) Location: UK-based, predominantly remote with occasional client-site travel Security: Candidates will be required to successfully complete BPSS (Baseline Personnel Security Standard) checks as part of the onboarding process. £(Apply online only) per day (Inside IR35) rate is dependent on experience The Role We are looking for experienced Dynamics 365 and Power Platform Developers to join a high-profile public-sector transformation programme. There are opportunities at both Senior and Lead level, with the level determined by your technical experience, delivery capability and leadership background. You will work on Dynamics 365 Customer Service solutions, alongside Power Pages, Power Automate and Azure services, delivering robust solutions across a complex enterprise environment. What You'll Be Doing Developing and extending Dynamics 365 Customer Service, including...

IT Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract:  Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting and manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders.Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM...

Job Title: Dynamics Developer Location: UK-based, remote apart from day-1 to collect kit Contract: Contract Duration: 3 Month rolling contract Day Rates: £480/day Inside IR35 *** PLEASE NOTE; Power Pages is essential experience needed for this role *** Brio Digital are currently supporting a consultancy working with a central government department that currently needs a Dynamics/Power Platform Developers. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery team. Contribute to...

Role: Senior Project Manager Location: Windsor, UK Type of Contract: Contract Mode of work: Once in a week Onsite JD: Lead end-to-end Customer Service/Customer Experience (CX) transformation projects within the Customer Service Transformation programme, owning project governance, business case submissions, approvals, and delivery outcomes across multiple stakeholders (Business, Product, Design, and Technology) Responsibilities: * Manage and drive CX projects in the Customer Service Transformation area where requirements may be unclear at initiation; actively shape scope and secure clarity while maintaining delivery momentum. * Operate within the Program Director’s organisation structure; lead work in the Redistribute space (Omni-channel to Chat transformation). * Prepare and present business cases and project updates to programme/board-level forums; obtain decisions and steer actions to closure. * Own project governance: delivery approach, reporting cadence, RAID...

Server Tooling and Orchestration Specialist 4-6 months Remote £610 per day inside IR35 - Umbrella only Active SC cleared or SC eligable The Server Tooling and Orchestration Specialist is responsible for the implementation, optimisation, and ongoing support of various infrastructure tooling and orchestration platforms. These platforms are used to deliver automated request fulfilment, event management and workflow automation across customer environments. The role provides technical ownership of runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD / Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. Key Responsibilities Administer, support and maintain assigned infrastructure tooling environments including Microsoft System Centre...

Infrastructure Automation Engineer Lead Location: London Pay: £600 per day Contract: 6 months Shape the Future of Infrastructure Automation We are embarking on a major transformation programme to embed automation across our global infrastructure estate, and we're looking for an experienced Infrastructure Automation Engineer Lead (VP) to help drive this strategic initiative. This is an exciting opportunity to play a key role in accelerating Infrastructure as Code (IaC), automation, and platform engineering practices across a complex global environment supporting approximately 3,000 servers and services. You'll work at the intersection of Infrastructure, Cloud, Security, Development, and Architecture teams to build scalable, secure, and reusable automation solutions that improve operational efficiency, consistency, and resilience. If you're passionate about automation, cloud technologies, DevOps practices, and modern infrastructure engineering, we'd love to hear from you....

Morson Edge are currently seeking a Programme Manager to join our aerospace client based in either of the following locations - Location: Bristol office or RAF Lossiemouth (full-time, limited hybrid working) Reports to: P-8A / E 7 Sustainment Programme Manager Term: Fixed term 12 months (maternity cover) Role Purpose • Lead and be accountable for the delivery of the P-8A Training Support Provision (TSP) contract (time, cost, requirement and quality). • Act as the primary interface to the UK MOD for overall TSP performance. • Support E-7 Training transition from mobilisation to execution phase, thus creating and standing up the Training Service IPT. Key P-8A TSP Contract Elements • Provision of SQEP Instructors and Console Operators to meet the Statement of Requirements. • Provision of Course Design Support Personnel to meet the Statement of Requirements. • Ensure Specified Assets availability and provision of suitably qualified maintenance personnel, spares,...

Cyber Engineering Consultant Bristol 4-month contract Paying up to Circa £79p/h (Inside IR35) Please note - Due to the nature of the work, you'll be required to hold or be eligible to obtain a high level of UK Security Clearance Responsibilities: Managing risks and services in accordance with customer, regulatory and legislative expectations. Supporting the delivery of security aspects to the company's core products to external stakeholders (inclusive of Radars, Lasers, Operational Technology, Information Technology). Engaging with engineering teams and delivery of all facets of cyber and information security related to the delivery across the engineering lifecycle - from requirements all the way through to in-service support and maintenance. Exposure to product architectures, encapsulating technologies such as electro-optics, radars, lasers. Essential Skills & Experience A degree in an engineering discipline and/or degree in a cyber security discipline, OR...

Contract: Until 27 March 2027 Location: West Cumbria / Warrington / London / Harwell, Oxford Working Pattern: Hybrid – 40% office attendance per week Security Clearance: SC Clearance required Contract Type: Umbrella Role Type: Digital / IT Infrastructure Pay Rate: £650 Per Day via Umbrella An already Live SC Security Clearance is required for this position. About the Role We are currently seeking an experienced IT Environment Manager to take responsibility for the management, governance and continuous improvement of complex IT environments across both on-premises and cloud platforms. This is an excellent opportunity for an experienced infrastructure professional to take ownership of a diverse technology estate, working across infrastructure, networks, cloud, security, architecture and third-party service providers. Key Responsibilities Oversee networks, servers, cloud platforms and security controls across the IT estate. Deliver infrastructure upgrades, optimisation...

D365 CE Developer (Contract OIR35) Dynamics 365 CE Developer UK Remote/Hybrid London or Midlands | Healthcare Technology A leading healthcare technology organisation is seeking an experienced Dynamics 365 CE Developer to support the delivery of critical customer and patient-facing digital solutions. This is an excellent opportunity for a hands-on Microsoft specialist who can design, build and enhance solutions within the Dynamics 365 Customer Engagement platform whilst contributing to wider Azure integration initiatives. The successful candidate will work across the full software development lifecycle, supporting secure, scalable and maintainable solutions within a modern cloud-first environment. The Role You will be responsible for developing and supporting enterprise-grade Dynamics 365 CE solutions and integrations, working closely with architects, technical leads and stakeholders to translate business requirements into robust technical solutions. Key responsibilities include:...

Backend Developer (Azure) — 3 Month Remote Contract Outside IR35 Rate: £420–£475 per day We’re looking for an experienced Azure Backend Developer to join a digital healthcare platform team on an initial 3-month contract, outside IR35. This is a hands-on role working on a mature Azure-based backend platform, with responsibility across the full software lifecycle - from design and development through to testing, deployment and production support. You’ll be working with C#, .NET, Azure Functions, Azure SQL, Azure Service Bus, Azure API Management and Azure DevOps, contributing to a platform that supports connected patient services. This role is particularly suited to a developer who can hit the ground running, work independently and own technical delivery end-to-end without requiring day-to-day technical supervision. What You’ll Be Doing Develop and deliver backend services using C#, .NET 6+ and Azure Functions. Build and maintain data access, orchestration and notification...

Backend Developer (Azure) — 3 Month Remote Contract Outside IR35 Rate: £420–£475 per day We’re looking for an experienced Azure Backend Developer to join a digital healthcare platform team on an initial 3-month contract, outside IR35. This is a hands-on role working on a mature Azure-based backend platform, with responsibility across the full software lifecycle - from design and development through to testing, deployment and production support. You’ll be working with C#, .NET, Azure Functions, Azure SQL, Azure Service Bus, Azure API Management and Azure DevOps, contributing to a platform that supports connected patient services. This role is particularly suited to a developer who can hit the ground running, work independently and own technical delivery end-to-end without requiring day-to-day technical supervision. What You’ll Be Doing Develop and deliver backend services using C#, .NET 6+ and Azure Functions. Build and maintain data access, orchestration and notification...

Talentmark are recruiting for an Events Manager to join a company in the pharmaceutical industry on a contract basis for 12 months. This role is based at the clients site in Burgess Hill.    Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.   Salary: £26.66 to £30.00 PAYE ph or £35.31 to £38.39 ph via Umbrella, depending upon experience.    Events Manager Role: Facilitate the design and delivery of remarkable events and experiences for our customers, as part of our marketing strategy. Supervising budgeting, scheduling, deliverables, vendor coordination, invoicing, contractual matters, logistics and event reporting. Responsible for the organisation of internal and external events, including large multi-day conferences and Gala dinners,...

x2 D365 CE Developers Mainly remote, occasional travel to Derby Up to £425 per day Outside IR35 Initial 3-month contract We're looking for experienced D365 CE Developers to support a business delivering enhancements across a Microsoft Dynamics 365 Customer Engagement environment. This is a hands-on development role, focused on building secure, scalable and maintainable solutions across D365 CE, Azure integrations and the wider Microsoft technology stack. The role will suit someone who is comfortable working independently, engaging with technical and non-technical stakeholders and contributing properly to solution design rather than simply picking up development tickets. What you'll be doing You'll be designing, developing and enhancing solutions within Dynamics 365 CE, including plugins, workflows, custom APIs, integrations and platform customisation. You'll also support Azure-based integration work, contribute to ALM and DevOps processes, and help ensure solutions are...

Location: London Clearance: SC-cleared / Non-SC Start: Immediate KEY RESPONSIBILITIES Own test design and execution for assigned workstreams across the client's estate. Review requirements, HLDs, LLDs, and project documentation to identify test scenarios and coverage gaps. Produce and peer-review test scripts, test cases, and execution evidence to sign-off standard. Lead defect triage, root-cause analysis, and retest coordination across delivery, design, engineering, and operations teams. Validate System Integration, Functional, Non-Functional, Disaster Recovery, and Operational Acceptance test coverage before execution windows open. Provide technical guidance and mentoring to Test Engineers; raise the standard of scripts, evidence, and defect records across the workstream. Maintain ALM discipline: test case structure, requirements traceability, defect lifecycle, and reporting accuracy. Execute and lead complex testing across routers, switches, firewalls, hosting, data...