11 customer service officer jobs found

IT Technician – Dynamic IT Support Role in Norwich Step into a vital role within a fast-paced and diverse IT support environment where your technical skills and proactive approach will make a real difference. As an IT Technician, you will be a key player in maintaining and enhancing IT infrastructure that supports both onshore offices and offshore installations. From diagnosing and resolving hardware and software issues to configuring new systems, your expertise will help keep operations running smoothly. This position demands flexibility, strong problem-solving abilities, and a passion for delivering exceptional IT service — all within a collaborative and constantly evolving team setting based in Norwich. Required Skills: Proficient in Windows 10 and 11 OS deployment and support within an Active Directory environment Experience with Microsoft PowerShell scripting Strong knowledge of Microsoft Office applications and Office 365 suite Skilled in Microsoft Active Directory...

Job Title: Senior Backend Engineer Location: Dunton Essex - 4 days minimum mandatory onsite Rate: £67.15ph Umbrella Co Basis (Inside IR35) Employment Type: Contract (31.12.26) Hours: Standard 37.5 Hours Per Week Reference: F56475 The Senior Backend Engineer plays a pivotal role in driving the technical success in our backend teams. This position involves architecting scalable, resilient, and secure backend solutions and overseeing the technical completion of critical development tasks, often in ambiguous situations. The Senior Backend Engineer is responsible for ensuring that backend code and architectural reviews are aligned with organisational goals, facilitating productive technical discussions, and making decisions to resolve complex backend engineering issues effectively. In this role, the Senior Backend Engineer supports the technical direction for backend development, offering guidance to team members and exemplifying technical excellence in backend practices....

We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France. This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems. Key Responsibilities Provide desktop support and troubleshooting for users across the organisation Ensure user identities and authorisations are correctly managed Deploy, configure, and maintain workstations, computers, telephones, and IT equipment. Provide access to applications, shared networks, and SharePoint sites. Manage and resolve level 1 incidents, escalating to level 2 support in France when necessary. Administer Active Directory (user and computer scope). Maintain and update the...

Software Engineer – Back End – Java, Spring, GCP Contract: 9 Months (Renewable) Location: Essex (near Basildon and Brentwood) Office based 4 days a week Rate: £500 per day – Inside IR35 One of the world’s leading engineering companies and a household name is seeking a Software Engineer, Backend Engineer to play pivotal role in driving the technical success in our backend teams. Main Tasks & Responsibilities Software Engineer – Back End – Java, Spring, GCP > Architect scalable, resilient, and secure backend solutions and oversee the technical completion of critical development tasks, often in ambiguous situations. > Ensure backend code and architectural reviews are aligned with organisational goals, facilitating productive technical discussions, and making decisions to resolve complex backend engineering issues effectively. > Support the technical direction for backend development, offering guidance to team members and exemplifying technical excellence in...

Job Title: IT Support Lead - Outside IR35 - Contract to Perm - Must be based locally - 5 days a week on-site Company & Team Introduction: Role Description / Purpose of the Role: Own the local office IT relationship, ensuring all engagement, prioritisation and decision-making channels operate in line with Group-wide policies and standards. Convert business needs into outcomes and deliver a value‑aligned roadmap while being willing to build, configure and validate solutions across M365, Azure and endpoint platforms to land secure, reliable services — always routed through Group IT oversight and direction. Key Responsibilities: * Act as the primary local interface with Group IT * Shape, prioritise and track the local demand backlog and associated benefits and budgets with necessary approvals and Group level direction at every stage. * Hands‑on support configuration/testing across Entra ID/Intune/Autopilot, Teams/SharePoint, print (Ricoh/PaperCut), and basic network/Wi‑Fi as...

Talentmark are recruiting for a Quality Assurance Associate to join a company in the animal health and pharmaceutical industry on a contract basis for 12 months. Salary: £19.23-£25.09 per hour PAYE. Quality Assurance Associate role: Perform QA oversight on assigned external suppliers and third parties manufacturing products, ensuring that the delivered products comply with quality standards and legal requirements. Monitor third party KPI’s to proactively detect and notify to QA management any compliance issue on supplier level that would risk supply of products. Review and assess external customer complaints in the global complaint system, including Root Cause Investigation correctness, product impact assessment, trend/recurrence evaluation, and proposed CAPA assessment. Review batch release documentation provided by third parties to support or act as Authorized Person for release of products for shipment including material status change in SAP. Your Background: Scientific...

Job Title: Desktop Support Analyst 📝 Contract Type: Fixed Term Contract, 12 months 💰 Salary: Up to £29,000 🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme 🏢 Office Location/Working Policy: Onsite 🕔 Working Hours: Shift Pattern between 8am and 6pm 🕵🏻 What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving...

Our client has an opportunity for an SAP Time Functional Consultant to join them on a contract basis until October 2026. You will be responsible for the design, configuration, implementation, and support of the SAP Time Management (PT) module. Role: SAP Time Functional Consultant Location: Broughton, Flintshire - 3 days onsite as a minimum Hours: 35 hours Clearance: BPSS required to start Hourly Rate: Up to £86.00 per hour via Umbrella, inside IR35 What you'll be doing: Business Requirements: Gather, analyse, and document business requirements from stakeholders related to time and attendance processes, including working time, absences, overtime, and shift planning. System Configuration: Design and configure SAP Time Management (PT) solutions, including time schemas (PE01), time rules (PE02), time types, absence types, work schedules, and public holiday calendars. Integration: Ensure seamless integration of the SAP Time Management module with other SAP modules, particularly...

3GPP Technical Architect Rate: £80 - £105 per hour IR35 status: Inside IR35 Duration: Initially 6 months Location: South West (Bristol) - Hybrid circa two days a week in the office Clearance: Active SC Clearance is required. You will join a global technology consultancy working with the MoD. As a technical Architect you should be comfortable working in a customer facing role. This role requires an understanding of the mission critical communications space and associated standards. The role: Act as the technical authority for systems and services. Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade-off studies, and risk assessments for major design decisions. Your skills and experience: Knowledge of 3GPP technical standards Proven experience in system and...

IT Support Operator Location: Cardiff Gate (2-3 days p/week in the office) Hours: 35 hours per week (shift pattern between 8:00am – 5:00pm) The Role An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team. You’ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations. Key Responsibilities Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user...

SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role overview of our System...