4 complaints investigator jobs found

We are currently looking for an experienced Complaints Investigator to join a busy housing service. This Complaints Investigator role will focus on investigating complex housing complaints, managing Stage 2 complaints and supporting Housing Ombudsman enquiries. The successful candidate will investigate complaints across housing management, repairs, homelessness and temporary accommodation services, producing detailed findings and recommendations. This Complaints Investigator position would suit someone with extensive local authority or housing association complaints experience. The Role - Investigating complex Stage 2 complaints across housing management, repairs, homelessness and temporary accommodation services. - Producing investigation reports, findings and recommendations. - Drafting complaint responses on behalf of senior housing managers and directors. - Coordinating responses to Housing Ombudsman enquiries and investigations. - Reviewing complaint trends and...

4Recruitment Services are seeking to recruit a Housing Complaints Investigator to work in our Complaints and Casework team. The role will ensure you deliver a high quality complaints service to  the clients customers. Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. DUTIES AND RESPONSIBILITIES INCLUDE: Responsible for undertaking corporate and where required statutory complaint investigations in accordance with relevant policies and legislation. Work with a great team in the Democratic and Corporate Governance department covering those complaints which have been escalated to stage 2 of the Council’s complaint process and require investigating and drafting on behalf of the Corporate Directors. Have the opportunity to mentor and advise colleagues in other departments on complaints management and assist them in using the learning from...

We are currently recruiting for a Financial Query Coordinator to join a successful and growing organisation based in Sowerby Bridge. This is an excellent opportunity for a customer-focused and detail-oriented individual with experience in finance administration, customer service, credit control, invoice queries, or dispute resolution. The Role You will take ownership of financial queries from receipt through to resolution, ensuring issues are investigated thoroughly and concluded accurately and efficiently. Working closely with customers and internal departments, you will play a key role in resolving invoice disputes, managing credit requests, and supporting timely payment processes. Key responsibilities include: * Managing financial and invoice-related queries from start to finish. * Investigating billing, pricing, contract, and service-related disputes. * Resolving purchase order and invoicing issues. * Reviewing and processing credit requests. * Managing...

Your new company Our client is seeking a detail-oriented and motivated Management Accountant to support the finance team in delivering accurate financial information and maintaining strong financial controls. Working with a small team, and reporting to the Financial Controller, this role will play a key part in monthly reporting, transactional oversight, as well as ensuring the integrity of financial data across the business. Your new role Financial Reporting & Analysis Assist in the preparation of monthly management accounts reports, ensuring accuracy and timely delivery. Support variance analysis by comparing actual results against budgets and forecasts, identifying key drivers and trends. Contribute to the preparation of management reports and provide insightful commentary where required.Transactional Oversight Maintain oversight of financial transactions to ensure they are recorded accurately and in accordance with company policies. Work closely with Accounts Payable...