2 customer service specialist jobs found

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status...

About the Business A fantastic opportunity to join a well-established services business based in Studley as an Interim Senior Financial Accountant on an initial 6-month contract, paying £60,000 – £75,000. This is a hands-on, ownership-led role for a qualified accountant, taking the lead on capital expenditure across the site while supporting the wider group with key reporting deliverables. Reporting to the Assistant Financial Controller, you’ll have real visibility across the business and the chance to make an immediate impact. Main Duties: As an Interim Senior Financial Accountant, your main duties include: * Take full ownership of fixed asset accounting – forecasting, managing and accurately reporting on all fixed asset matters across the site * Lead ongoing perpetual reviews and audits of the fixed asset register to keep records complete and reliable * Oversee the forecasting, management and reporting of customer-funded assets * Provide accurate forecasting and...