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Complaints Investigator Location: Hybrid – Brent Area Pay Rate: £30.88 per hour About the Role: We are seeking an experienced Complaints Investigator to support the Complaints and Casework Manager in delivering a high-quality, responsive complaints service across. This is a key role involving complex investigations, stakeholder engagement, and driving service improvements across multiple departments. Key Responsibilities: Lead and undertake corporate and statutory complaint investigations across all services Manage and oversee Stage 2 complaints, including drafting responses on behalf of Corporate Directors Provide updates on high-profile and sensitive cases to senior leadership, including the Chief Executive and Leader Produce detailed investigation reports with clear findings and actionable recommendations Identify trends and support departments in learning from complaints to improve service delivery Make decisions on corrective actions and compensation where appropriate...