1 senior sen officer jobs found

We are currently looking for an experienced Complaints Investigator to join a busy housing service. This Complaints Investigator role will focus on investigating complex housing complaints, managing Stage 2 complaints and supporting Housing Ombudsman enquiries. The successful candidate will investigate complaints across housing management, repairs, homelessness and temporary accommodation services, producing detailed findings and recommendations. This Complaints Investigator position would suit someone with extensive local authority or housing association complaints experience. The Role - Investigating complex Stage 2 complaints across housing management, repairs, homelessness and temporary accommodation services. - Producing investigation reports, findings and recommendations. - Drafting complaint responses on behalf of senior housing managers and directors. - Coordinating responses to Housing Ombudsman enquiries and investigations. - Reviewing complaint trends and...