Mar 29, 2026
Housing Complaints / Resolutions Officer Role
Housing Solutions
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries
City of London
Hybrid Working Perm Role - 1 /2 days a week in the office
Stage 2 Complaints£28ph Umbrella
3 month contract to start ASAP - extension possible
We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills.
Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner.
As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and...
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CV-Library
City of London, London
Contractor