1 government jobs found in Cambridge

Landlord Complaints Investigator Location: East London - Hybrid Rate: £38.31 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time - 36 Hours Role Summary The successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving resident concerns and improving customer experience. The role will also lead relationship management and liaison with the Housing Ombudsman Service, while providing valuable insight to senior management teams and service leads to support continuous improvement across housing services. What You Will Do As A Landlord Complaints Investigator ·Undertake detailed and impartial investigations into complex Stage 2 Housing Management and Assets complaints. ·Gather, review and analyse...