May 14, 2026
Job Title: Complaints Investigator
Locations:
Essex
Alternative location: Westminster Bridge Road, London Job Type: Temporary
Pay Rate: £16.23 per hour
Start Date: 27 April 2026
End Date: 19 June 2026
Working Hours:
Monday to Friday
09:00 - 17:00 (7 hours per day)
1-hour unpaid break About the Role
We are recruiting 5 Complaints Investigators to join a busy team handling and resolving customer complaints. This role requires strong analytical, communication, and problem-solving skills to ensure complaints are investigated thoroughly and resolved fairly.
Initially, you will be office-based. Once confident working independently, hybrid working will be available (2 days in the office, 3 days from home).
Key Responsibilities
Investigate customer complaints in a timely and professional manner
Gather and analyse information from multiple sources
Communicate with customers and internal teams to resolve issues
Produce clear, accurate written responses and...
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Essex, UK
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