2 customer service jobs found in Glasgow

Job Description Job Title Benefit Assessment Officer Contract Details * Contract Length: 10 weeks * Hours: 37 hours per week * Working Hours: Monday to Friday, 9:00am – 5:30pm * Working Arrangement: Fully Remote * IR35 Status: Inside IR35 * DBS Requirement: Basic DBS Overview We are seeking an experienced Benefit Assessment Officer to process Housing Benefit and Council Tax Support claims accurately and efficiently. The successful candidate will assess entitlement in accordance with current legislation and procedures while delivering excellent customer service through written correspondence, telephone, and other communication channels. The role requires a strong understanding of the full range of benefit assessments, excellent attention to detail, and the ability to manage a varied workload while meeting performance targets. Key Responsibilities Process new and change of circumstance claims for Housing Benefit and...

Recovery Claims Handler Location: Remote Payrate: £13.39 per hr. Working Days & hrs: 40hrs per week (Monday - Friday, 08:30-17:00 (1 hour unpaid lunch break)) Contract: 3 Month (Possibility of extension) Job Description Summary: As a Recovery Claims Handler you will be committed to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly and services monitored effectively to support them in their claim journey. You will be responsible for monitoring a portfolio of active hires on non-fault claims, ensuring that all duration is justified whilst keeping our customers updated and maintaining all expectations. You will need to liaise with repairers, underwriting insurers and third-party insurers to ensure a successful recovery of all claims costs. Responsibilities: Keeping customers updated on progression of their vehicle damage claim and hire car. Ensuring hire durations are managed in a way which is able to be justified,...