4 customer service jobs found in Guildford

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. * You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. * You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. * You will acknowledge...

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status...

Accounts Assistant (12 month FTC) As an Accounts Assistant, you will support the finance function with a range of day-to-day accounting activities, helping ensure financial records are accurate, organised and up to date. This is a varied role where you will work closely with internal teams and customers, supporting financial processes that keep the business operating smoothly. The role would suit someone organised, detail-focused and comfortable working with financial systems in a busy operational environment. Key Responsibilities Your responsibilities will include: Managing monthly collections and supporting the process of chasing outstanding invoices Processing card payments over the phone and allocating payments to customer accounts Completing end-of-day finance processing tasks Coordinating the credit note approval process Accurate financial data entry and maintenance of accounting records Supporting month-end and year-end financial activities Liaising with...

Join a dedicated team in the financial services industry as a Credit Controller (German speaking) in London. This temporary role requires expertise in accounting and finance to manage credit operations effectively. Client Details This opportunity is with a well-established organisation in the financial services industry. The company operates within a professional environment, offering specialised services to clients. Description Manage the credit control process to ensure timely payments and minimise outstanding debts with German clients. Maintain accurate and up-to-date records of financial transactions and customer accounts. Communicate with clients to resolve payment issues and queries efficiently. Collaborate with internal departments to address billing discrepancies and disputes. Prepare reports on credit activity and outstanding accounts for management review. Monitor customer accounts for overdue payments and take appropriate action as required. Support the team with ad...