6 customer service jobs found in Milton Keynes

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. * You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. * You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. * You will acknowledge...

We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing...

Job Title: Assistant Finance Manager Location: Newham, Hybrid working (2 days office / 3 days remote) Hourly rate £28.91 PAYE / £37.84 Umbrella per hour Contract Length: 2-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for an ambitious and skilled Assistant Finance Manager to join a high‑performing and supportive finance team in Newham. This is a key leadership role that combines professional financial expertise with people management, strategic insight and a strong customer focus. Reporting to a Finance Manager, you will play a vital role in delivering high‑quality financial services to senior stakeholders, supporting sound financial stewardship and helping the Council meet its medium‑ and long‑term financial challenges. You will lead operational finance activity, manage and develop a team of finance professionals, and contribute to transformation, innovation and continuous...

Customer Incentive Plan (CIP) Analyst Location: Bracknell (4 days in the office) Contract: 12 months initially Rate: £23.99 per hour The Role This is a finance-focused position supporting sales teams with customer rebate and incentive agreements. You'll manage the full lifecycle of Customer Incentive Plans (CIPs), ensuring everything is set up correctly, tracked accurately, and closed off properly. You'll work closely with Sales, Finance, Accounting, Tax, Legal, and Customer Services to make sure customer agreements are financially sound and compliant. What They'll Be Doing Setting up and managing customer incentive agreements in SAP and related systems. Supporting sales teams with budgeting, agreement creation, and ongoing administration. Monitoring accruals and investigating any financial variances. Leading regular finance and business reviews for customer incentive plans. Closing completed agreements and releasing any remaining budgets. Handling complex queries and...

Product Analyst - 12‑month Contract | London | Hybrid (3 days onsite) A leading Financial Services company is seeking a Product Analyst / Product Manager to support CDD, KYC, and customer onboarding capabilities within a SAFe / Agile delivery environment. Key Responsibilities Support CDD/KYC and onboarding products in a regulated financial services environment Manage and prioritise the product backlog (epics, features, user stories) Contribute to PI planning, Agile ceremonies, and SAFe delivery Work closely with compliance, operations, technology, and product stakeholders Support roadmapping and strategic product planning Required Experience Experience as a Product Analyst, Product Owner, or Product Manager Background in financial services, ideally payments, fintech, or banking Strong stakeholder management skills Experience working with compliance/operations teams Hands-on Agile / SAFe experience, including backlog managementIf the role aligns with your interest and...