6 complaints officer jobs found

Retailer Coordinator Location: Bracknell (RG12 1HL) Rate: £17.14 per hour Contract: 3-month rolling contract A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis. This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services. Working Pattern and Flexibility Shift rotation between 09:00–17:00 and 10:00–18:00 Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) Requirement to work one in every three to four Saturdays Requirement to work one to two bank holidays per year (with a day off in lieu) Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements The Role Working as part of a small but...

Senior Fraud Investigator Salary: £22.21 per hour PAYE or £28.07 per hour Umbrella Location: Hertford, Hertfordshire (hybrid working, monthly office meetings required) Contract: 6 Months initially Job Summary We are seeking an experienced and accredited Counter Fraud Specialist/Investigator with substantial experience in local authority work, particularly tenancy and housing fraud. The successful candidate will be able to: * Take on a live caseload immediately * Develop and maintain strong relationships across housing service teams * Use the INCASE365 Case Management System efficiently * Conduct a full range of investigative activities, including preparing summary reports for housing service decisions and compiling files for civil and criminal proceedings You will be a key member of the Volume Investigation Team, supporting and developing junior officers, and contributing to team leadership. This is a hybrid role with flexible working hours, allowing work from home...

Non-Financial Risk and Controls (1LOD) London/Hybrid 12 months contract Day rate from £550 via Umbrella Company dependant on experience Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are looking for Non-Financial...

Interim ERP Implementation Lead - Oracle Fusion 9-12 month contract £(Apply online only) per day (Inside IR35) Hybrid working arrangements, London Office About the client Morgan Law are seeking an Interim ERP Implementation Lead - Oracle Fusion for a Public Sector organisation in the London area. Accountabilities Act alongside the Director as the visible 'go-to' person for the Finance workstream, representing the Finance function in programme and stakeholder meetings Coordinate with Data Subject Matter Experts (SMEs) and process owners to drive the design, documentation, and build of core financial processes that are efficient, compliant with statutory and operational requirements, and aligned with programme design principles Facilitate workshops and meetings with key business users to communicate programme design principles, encourage stakeholder engagement in process design, identify gaps and risks, and develop appropriate mitigations and new ways of working Collaborate with...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. * You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. * You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. * You will acknowledge...

Position: ICFR and Fraud Risk Associate Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a ICFR and Fraud Risk Associate As an ICFR and Fraud Risk Associate, you will sit within the Tax and Financial Control team, supporting the delivery of Korea Sarbanes-Oxley (K-SOX) compliance and fraud risk management activities. Reporting to the Fraud and ICFR Senior Manager, you will play a key role in strengthening internal controls, supporting audit processes, and enhancing fraud prevention frameworks across the organisation. Responsibilities of a ICFR and Fraud Risk Associate * Support end-to-end ICFR and K-SOX compliance processes, including control walkthroughs and testing. * Coordinate with internal and external auditors, supporting audit activities such as sample selection, evidence collection, and remediation tracking. * Monitor and report on control deficiencies, partnering with process owners to implement...