2 housing complaints officer jobs found

Senior Fraud Investigator Salary: £22.21 per hour PAYE or £28.07 per hour Umbrella Location: Hertford, Hertfordshire (hybrid working, monthly office meetings required) Contract: 6 Months initially Job Summary We are seeking an experienced and accredited Counter Fraud Specialist/Investigator with substantial experience in local authority work, particularly tenancy and housing fraud. The successful candidate will be able to: * Take on a live caseload immediately * Develop and maintain strong relationships across housing service teams * Use the INCASE365 Case Management System efficiently * Conduct a full range of investigative activities, including preparing summary reports for housing service decisions and compiling files for civil and criminal proceedings You will be a key member of the Volume Investigation Team, supporting and developing junior officers, and contributing to team leadership. This is a hybrid role with flexible working hours, allowing work from home...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. * You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. * You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. * You will acknowledge...