11 customer service officer jobs found

About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. •...

Your new company You'll be joining a well‑established social housing provider with a strong focus on neighbourhood safety, customer wellbeing and consistent service delivery. The team manages a busy caseload of ASB and tenancy‑related issues, working closely with legal colleagues, partner agencies and community safety teams to keep residents safe and supported. Your new role As an ASB Officer, you'll take ownership of a varied caseload, responding decisively to reports of anti‑social behaviour and progressing cases through prevention, intervention and enforcement. You'll manage data accurately, maintain clear case notes, update customers and partners, and ensure cases are handled consistently from first report to resolution. You'll work closely with the in‑house Legal Team to prepare high‑quality statements, injunction applications, possession paperwork and breach documentation. You'll attend court, support legal colleagues, give evidence where required and carry out advocacy...

We're recruiting for an Estates Officer to join a busy housing team based in Newark-on-Trent, helping maintain safe, clean and well-managed neighbourhoods while providing a visible presence within local communities. Responsibilities of the Estates Officer: Carry out regular estate and neighbourhood inspections Act as the eyes and ears on the ground, identifying and reporting issues Engage with residents and promote positive estate standards Support tenancy compliance through advice, guidance and community engagement Complete minor DIY and practical maintenance tasks Litter pick and report fly-tipping or environmental concerns Check communal buildings and vacant properties Report repairs, anti-social behaviour and other neighbourhood issues Maintain accurate records and escalate concerns to the relevant teamsWhat we're looking for: Customer-facing or public service experience Background in housing, estates, caretaking, facilities, community safety or similar roles desirable Strong...

BBS Recruitment Ltd is an independent recruitment agency specialising in the Transport & Logistics sector, supplying a wide range of clients across London, Hertfordshire, and the surrounding areas. We also recruit for Social Care and Public Sector roles. BBS Recruitment Ltd is currently recruiting for an experienced Legal Officer on behalf of our client based in Nottingham This is an excellent opportunity for a legal professional to join a busy Legal Services team, providing legal advice, guidance, and representation on matters relating to Planning, Highways, Rights of Way, and supporting major projects. Key Responsibilities of Legal Practitioner: * Provide legal advice, guidance, and representation to internal and external clients. * Manage a varied caseload involving Planning, Highways, Rights of Way, and other legal matters as required. * Represent the Council in legal proceedings and attend meetings to provide legal advice. * Support colleagues within the Legal...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sutton who are looking to appoint a Tenancy Enforcement Lead (ASB Officer) for the 3 months ongoing, at the rate of £29.49 per hour umbrella 5 days either in office or out on visits Job responsibilities To be an integral part of the Housing Management team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties. To take responsibility for leading and managing all ASB cases that require formal action and represent the organisation in Court working with Housing (including Supported Housing), and Legal colleagues to deliver a customer focused outcome. To provide caseload support and supervision to the Local Housing Managers and Supported Housing Managers offering up to date and specialist knowledge in all areas of Anti-Social Behaviour. To collaborate with other colleagues...

Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock...

Independent Domestic Violence Advocate Do you want to help make a real difference every day  Do you want to contribute to change and improve the quality of lives of male survivors of domestic abuse We have an exciting opportunity for an Independent Domestic Violence Advocate who is passionate about supporting male victim/survivors of abuse to join our unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. If you have resilience, adaptability and can work effectively with a focus on safety and customer service and care, then we want to hear from you! The role is a hybrid working role based at the London office close to Old Street tube station with travel throughout London as required. Position: 6861 Independent Domestic Violence Advocate - Male Victims Location: London/hybrid Hours: Full time, 37.5. Monday to Friday 9.00am - 5.00pm (with flexibility dependent on service delivery and client need) Contract: Fixed Term to 31/03/2027...

Join Our Team as a People Specialist! Are you passionate about fostering a positive workplace culture? Do you have a knack for guiding managers through employee relations challenges? If so, we have an exciting opportunity for you! Our client, a leader in the Manufacturing & Production sector, is seeking a dynamic People Specialist to join their team on a temporary basis. Position Details: Contract Type: Temporary Contract Length: 3 months Start Date: ASAP End Date: October 12, 2026 Working Pattern: Full Time Hourly Rate: £25.64 Driving Required: Yes - will need to go to the Corby office 1 day a week and then possibly Nuneaton Why Join Us? This is your chance to make a real impact! As a People Specialist, you will be the go-to person for managers, providing essential support and guidance on employee relations cases. You'll collaborate closely with a People Business Partner to support our IS&T Customer Experience and Corporate Finance teams, while also engaging with the...

Conveyancing Sales & Onboarding Executive (3-month FTC) Competitive salary Central London (WC1X) A fast-growing, AI-led conveyancing law firm is looking for a Conveyancing Sales & Onboarding Executive to join their team on a 3-month fixed-term contract, with the potential to extend. Based in Central London, this is a full-time, office-based role with some flexibility. This is a sales-focused role where you will speak with prospective clients, prepare conveyancing quotes, follow up leads and help turn interest into confirmed instructions. * We are looking for someone who is a natural persuader, confident communicator and highly organised, with the ability to build rapport quickly and confidently ask for business. * You will need to be professional, warm, driven and resilient, with a genuine interest in AI and the future of legal services. * Experience in conveyancing, legal services, sales, customer service, hospitality or property would be advantageous. This...

4Recruitment Services are seeking  an Anti-Social Behaviour (ASB) Tenancy Specialist. The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area. The Tenancy Specialist will be required  to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the...

Hyperion Partners is delighted to be working with a respected Housing Association in London to recruit an experienced Compliance Officer. This is an excellent opportunity to join a customer-focused organisation committed to providing safe, high-quality homes and delivering outstanding services to its residents. As Compliance Officer, you will play a key role in ensuring the organisation remains compliant with statutory and regulatory obligations across property safety and building compliance. Working closely with internal teams and external contractors, you will help deliver an effective compliance programme that puts resident safety at the heart of everything. Key Responsibilities * Monitor statutory compliance across key areas including gas, electrical, fire safety, asbestos, water hygiene (Legionella) and lifts. * Schedule, track and monitor compliance inspections, servicing and remedial works. * Ensure all compliance records, certification and documentation are...