9 customer service officer jobs found

We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role ·Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. ·Take ownership of a defined housing patch, understanding resident needs and local priorities. ·Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. ·Liaise with...

Job Title: Review Officer - Housing & Homelessness (Statutory Reviews Specialist) Location: Hybrid - 1 Day per Week in Office (UK Local Authority) Rate: £32-£34 per hour Umbrella Contract: Temporary (Initial 6 Months, Likely Extension) Start: ASAP Role Overview We are recruiting for a specialist Housing Review Officer to carry out statutory housing and homelessness reviews under Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). This is NOT a complaints, ombudsman, or customer service role. We are looking for candidates with direct statutory housing review, homelessness decision-making, or allocations review experience, or closely related transferable housing legal backgrounds. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review decisions under Part 6 (Allocations) and Part 7 (Homelessness Duties). Assess prevention, relief, and main housing duty decisions. Review housing...

4Recruitment Services are seeking  an Anti-Social Behaviour (ASB) Tenancy Specialist. The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required  to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most...

We are working with a public sector organisation seeking an experienced Head of Office Estates to join them on an interim basis. This is a key leadership position responsible for overseeing the organisation's office estate, ensuring full compliance with statutory obligations, and delivering a high‑quality, customer‑focused estates service. This assignment offers the opportunity to lead a small, dedicated team and drive the effective management of a diverse property portfolio. Experience on both landlord and tenant side is essential, with strong capability in lease management, negotiation, and estates strategy. The Role As Head of Office Estates, you will be responsible for the operational management of the organisation's Office Estates team and the ongoing maintenance of the office estate. You will ensure legal, statutory, and financial responsibilities are fully met while delivering an excellent service to internal stakeholders and external tenants. Key Responsibilities Lead,...

We're hiring a Compliance Policy and Advisory Lead on a 12 month fixed term contract basis. Why Work for Us This role will ensure alignment of our Regulatory Compliance Framework to its regulatory/ risk appetite and business objectives. You'll help shape our compliance strategies and polices through business partnership, driving a risk and compliance aware culture. You will lead the advisory to the business on various compliance and regulatory matters and drive an understanding of key regulatory developments and changes. We offer; * Competitive salary * A workplace pension scheme * Hybrid working, with collaborative days in our Leatherhead/London office * 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata) * Private health and dental cover * Support and investment in your personal development * 24/7 access to Employee Assistance Programme and Mental...

Up to £32.05 per hour Monday - Friday - Full Time Based in Swindon - Office Based Temporary - initially 3 months A national public body responsible for protecting, managing and promoting England's historic environment is seeking an experienced Head of Office Estates to lead the strategic and operational management of its office property portfolio. The Head of Office Estates will lead a dedicated team responsible for the full lifecycle of the organisation's office estate. This includes property acquisitions and disposals, lease management, landlord and tenant negotiations, statutory compliance, financial oversight, and income generation opportunities. Key Responsibilities Lead, develop and manage the Office Estates team, setting clear objectives and ensuring high performance, excellent customer service and continuous improvement. Lease negotiation, rent reviews, renewals, licences, wayleaves, easements, and managing associated legal and procedural requirements. Ensure...

A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services...

We are seeking an experienced Contracts Manager to join a busy Property Services team on a 3‑month temporary assignment, overseeing the delivery and performance management of responsive repairs, voids, and planned works contracts. This role is ideal for a professional with strong repairs and maintenance operational knowledge, excellent contractor management skills, and the ability to drive service quality and value for money from day one. 🔧 Key Responsibilities * Lead the day‑to‑day contract management of repairs, voids and planned maintenance providers. * Monitor contractor KPIs including quality, timeliness, customer satisfaction and cost control. * Ensure all works meet required standards, contractual obligations and compliance requirements. * Work closely with Surveyors, Property Officers and external suppliers to resolve issues and improve performance. * Manage contractor meetings, performance reviews and escalation processes. * Support the delivery of void...

Location: Hybrid/Kings Hill Salary/package: £43,250 – £46,000 per annum (dependent on experience) Contract type: 12-Month Fixed Term Contract/Maternity Cover Hours: Full time, 37 hours per week Join Invicta Law as a Solicitor (FTC) in our Child Protection Team and play a vital role in safeguarding the welfare of children and families across the UK. Invicta Law is part of Commercial Services Group (CSG), the UK’s largest local authority-owned trading company. We are a specialist public sector legal firm delivering expert advice in areas such as child protection, asylum, community care and employment law. With years of experience acting for one of the UK’s largest local authorities, Invicta Law is trusted to handle high-profile, complex and sensitive matters with care, integrity and expertise. Why this role matters This is a key role providing legal representation and high-quality advice on child protection matters. You’ll help shape critical legal outcomes, working...