3 customer service specialist jobs found

Your new role My client is looking for a highly analytical, detail-orientated customer service individual to join their Customer Operations Team. This is an exciting opportunity for someone with experience in quality assurance, customer operations in a regulated environment, outcome testing or compliance monitoring.Working closely with operational teams, stakeholders, and regulatory functions, you will independently review customer interactions, identify areas for improvement, provide actionable recommendations, and help drive continuous improvement across the business. Conduct independent quality reviews across multiple customer contact channels, including telephone, email, live chat, web forms, and correspondence. Assess customer interactions to ensure compliance with FCA regulations, company policies, business rules, and customer outcome requirements. Evaluate the quality and effectiveness of customer outcomes and identify remediation where required. Deliver fair,...

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local...

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local...