2 construction jobs found in Towcester

Your new role My client is looking for a highly analytical, detail-orientated customer service individual to join their Customer Operations Team. This is an exciting opportunity for someone with experience in quality assurance, customer operations in a regulated environment, outcome testing or compliance monitoring.Working closely with operational teams, stakeholders, and regulatory functions, you will independently review customer interactions, identify areas for improvement, provide actionable recommendations, and help drive continuous improvement across the business. Conduct independent quality reviews across multiple customer contact channels, including telephone, email, live chat, web forms, and correspondence. Assess customer interactions to ensure compliance with FCA regulations, company policies, business rules, and customer outcome requirements. Evaluate the quality and effectiveness of customer outcomes and identify remediation where required. Deliver fair,...

Collins Solicitors is an award winning, multi-service solicitors firm based in Central Watford. We are seeking a Paralegal to join us on an initial temporary, full-time contract. The role will contribute to maximising departmental profitability whilst maintaining client care standards, by supporting solicitors with tasks of an administrative and legal nature. We are looking for candidates with a keen interest in personal Injury and clinical negligence. Tasks will include: * Ensure the confidentiality and security of all Firm and client documentation and/or information * Issue the client care documents at the relevant time * Ensure that continuing contact is maintained with the client even if a matter is going through a period of inactivity for a perfectly justified reason * Deal with routine and difficult enquiries from telephone callers and clients effectively and efficiently and to ensure that all clients complaints are dealt with professionally and promptly at all...