Apr 03, 2026
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire.
In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines.
Duties:
Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound.
Prepare cases for S.204 County Court Appeals.
Handle Stage 1 and Stage 2 complaints, including LGSCO responses.
Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation.Qualifications and Experience:
The successful candidate will have the following skills / experience:
Proven experience in S.202 Reviews and associated decision-making.
Experience preparing and managing S.204 County Court Appeals cases.
Handling S.167 Reviews of housing allocations.
Managing Stage 1 & 2 complaints and LGSCO complaint responses.What's on offer:
Salary: £30ph+
*may negotiate higher for...
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Berkshire, UK
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