8 customer service officer jobs found

We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role ·Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. ·Take ownership of a defined housing patch, understanding resident needs and local priorities. ·Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. ·Liaise with...

Interim Operations Manager – Homeless Prevention & Housing Allocations Initial 6‑month contract – immediate start £550 – £650 per day Inside IR35 South London Local Authority Hybrid working – 3 days per week on site You will step into a pivotal leadership role overseeing Homeless Prevention, Housing Options, Housing Allocations, and Temporary Accommodation functions at a high‑demand South London authority. This position requires a decisive operational leader capable of stabilising services, improving statutory compliance, strengthening casework quality and driving performance across fast‑moving frontline teams. If you thrive in complex Housing Needs environments and bring the credibility to influence senior stakeholders while improving day‑to‑day delivery, this is a role to move quickly on. Your Role as Interim Operations Manager Leading and developing Housing Options, Homelessness Prevention, Allocations and Registration teams, ensuring high‑quality, timely...

One Stop Shop Customer Care Officer – South Gloucestershire Council– BS37 5AF 6 Months Contract 30 Hours Per Week I am currently representing South Gloucestershire Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for One Stop Shop Customer Care Officer based at Council Offices, Badminton Rd, Yate, Bristol BS37 5AF Tuesday - Friday between 8:30am - 5pm Key Accountabilities : Self-motivated able to work as team and individually use own initiative when dealing with complex applications have an awareness of the cost-of-living crisis Assess and process Household Support Fund applications, ensuring accuracy and compliance with eligibility criteria. Provide clear guidance and support to applicants, explaining the process, and required documentation. Maintain detailed and accurate records of...

Thera Trust has an exciting opportunity available for a Senior Contracts Assistant to join our team based in Grantham, Lincolnshire. You will join us on a full-time, 12 month fixed term contract. In return, you will receive a competitive salary of £31,521.10 per annum. Are you proactive, analytical, and thrives in a fast?paced environment and want to work in a values?driven organisation where your work directly supports our impact on people’s lives? At Thera, we are passionate about ensuring people with a learning disability live the life they choose. We are proud to be a group led by a charity and strongly influenced by people we support. As part of our commitment to delivering high?quality, person?centred services, we are looking for a Senior Contracts Assistant on a 12 Month Fixed Term Contract to support our Contracts & Commercial team. This is a fantastic opportunity for someone with strong financial, analytical, and contract management experience looking to further...

A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services...

4Recruitment Services are seeking  an Anti-Social Behaviour (ASB) Tenancy Specialist. The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required  to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most...

We are working with a public sector organisation seeking an experienced Head of Office Estates to join them on an interim basis. This is a key leadership position responsible for overseeing the organisation's office estate, ensuring full compliance with statutory obligations, and delivering a high‑quality, customer‑focused estates service. This assignment offers the opportunity to lead a small, dedicated team and drive the effective management of a diverse property portfolio. Experience on both landlord and tenant side is essential, with strong capability in lease management, negotiation, and estates strategy. The Role As Head of Office Estates, you will be responsible for the operational management of the organisation's Office Estates team and the ongoing maintenance of the office estate. You will ensure legal, statutory, and financial responsibilities are fully met while delivering an excellent service to internal stakeholders and external tenants. Key Responsibilities Lead,...

Location: Hybrid/Kings Hill Salary/package: £43,250 – £46,000 per annum (dependent on experience) Contract type: 12-Month Fixed Term Contract/Maternity Cover Hours: Full time, 37 hours per week Join Invicta Law as a Solicitor (FTC) in our Child Protection Team and play a vital role in safeguarding the welfare of children and families across the UK. Invicta Law is part of Commercial Services Group (CSG), the UK’s largest local authority-owned trading company. We are a specialist public sector legal firm delivering expert advice in areas such as child protection, asylum, community care and employment law. With years of experience acting for one of the UK’s largest local authorities, Invicta Law is trusted to handle high-profile, complex and sensitive matters with care, integrity and expertise. Why this role matters This is a key role providing legal representation and high-quality advice on child protection matters. You’ll help shape critical legal outcomes, working...