2 jobs found in Atherstone

Contact Centre Operations Manager (Digital & Direct Operations Manager) Duration: 6-12 Months Rate: £650-£750 per day (Inside IR35 via umbrella) Location: West Midlands - Hybrid working options available (Candidates UK wide can be considered) We are seeking an accomplished UK based Contact Centre Operations Manager, to lead a large‑scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands‑on operational leadership with TOM delivery, supporting both day‑to‑day performance and transformation. Key experience required: Senior Contact Centre Operations leadership within Insurance or Financial Services - ESSENTIAL Management of large, multi‑channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record...

Senior Project Manager - SaaS - Legal £600 - £625 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible for the end to end delivery of two new solutions into the organisation, both within the legal solutions domain working as part of a wider business transformation programme. You'll have a proven track record as a project manager delivering end to end solutions in a fast paced and complex environment, managing 3rd party vendors and complex internal stakeholder relationships. You must have previous experience delivering end to end off the shelf / SaaS solutions in a client side environment. £600 - £625 per day (Inside IR35) Worcester - Hybrid Senior Project Manager - SaaS - Legal