2 customer service executive jobs found

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service culture. Key responsibilities - Own and lead the IT service delivery strategy, ensuring alignment with business and digital transformation goals Establish and maintain strong service governance...

NATS are looking for an IT Work Package Manager to join them on a contract basis at their site near Fareham, Hampshire. Due to the nature of the role, applicants must be eligible to obtain SC Clearance 9-month initial contract £400-£450 p/d Umbrella, inside IR35 Hybrid working, 2-3 days per week onsite.Job Purpose/Overview Responsible for managing requests for providing consultancy to a wide range of both internal and external customers of IT infrastructure, capturing requirements, the decomposition of those requests into discrete tasks and coordinating internal teams and external supplies to deliver solutions. Other Duties Provide consultancy to consumers, helping them to understand how to consume Services as well as sourcing ideas for enhancements to our Services. Provide Design representation across the business with a knowledge of each of the Services that make up the domain.Tactical Planning: Be able to identify short term Design decisions that can resolve Programmatic...