Apr 19, 2026
Senior Project Manager - Customer Service & Case Management Transformation
Location: Durrington, West Sussex
Day Rate: £650-£750 per day (Inside IR35)
Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements
Start Date: ASAP
We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data‑driven service processes.
The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes.
Key Responsibilities
Programme & Delivery Leadership
Lead end-to-end delivery of case...
| IR35 Status: |
Inside IR35
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CV-Library
West Sussex, UK
Contractor