5 jobs found in Bedford

Role: Transformation Director (Customer Experience & Operations) Location: London (onsite) Duration: 12 Months (Outside IR35) Are you an operations leader who’s stepped into transformation? We’re working with a fast-growing business looking for someone to drive real, tangible change across a circa 60 site portfolio — improving both how the business operates and how customers experience it. This is a hands-on transformation role, not a BAU ops job. The Brief? * Lead operational and customer experience transformation across multiple sites * Identify inefficiencies, fix broken processes, and implement scalable ways of working * Use customer data and touchpoints to uncover pain points and improve NPS & retention * Drive performance, reporting, and operational cadence * Deliver cost savings and efficiency gains * Work cross-functionally to land change across Ops, Facilities, Commercial, IT, and more? Who we’re looking for * ~15+ years’ experience * Background in...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background working with Managed Service Providers...

ERP Change Manager 6-12 month initial contract with chance of extension Outside IR35 Remote/Hybrid UK An established global organisation are hiring for an experienced ERP Change Manager to join their transformation. This is a hands-on, high-impact role where you'll drive real business readiness and adoption - not just plans and comms. The successful candidate will bring bring deep change management expertise from global ERP programmes, with the ability to operate at both a strategic level (defining approach, shaping readiness) and a hands-on level (embedded in delivery, driving outcomes). The Role: **Own and deliver the change management strategy aligned to programme milestones **Drive business readiness and adoption, turning process, technology and data changes into clear role impacts **Lead stakeholder engagement across global, Spanish-speaking regions **Design and deliver role-based, process-led training grounded in real operational scenarios **Build and manage a...

Programme Manager – Local Government Reorganisation 1-2 days onsite in Chelsmford, 3-4 days work from home per week. Contract – up to 6 months £649.00 per day Umbrella – outside IR35 Full time The role Working on a programme of this scale demands exceptional skills, strong strategic and operational thinking, along with exceptional programme delivery, planning, reporting and confident leadership. The ability to navigate complex stakeholder environments, and the resilience to deliver clarity and momentum in an evolving landscape. You will need to bring sharp analytical capability, excellent communication, political awareness, and the adaptability to operate in a fast‑moving, high‑profile environment. Duties and responsibilties Works collaboratively with service areas and partners supporting the development of compelling business cases. Builds effective stakeholder and partner relationships at senior level, which are influential and elicit support at senior level. Accountable...

Assistant Commercial Manager North Greenwich, London 8-month Contract - Hybrid £402 per day Umbrella ARM are delighted to be working with our client to help them recruit a Assistant Commercial Manager on a 8 month contract. The Role: Lead procurement activity related to the in sourcing project Support post contract operations across up to four work areas Engage with senior supplier representatives (e.g., from new supplier MITIE) to manage transition impacts Run tenders and negotiate with suppliers Provide commercial advice to internal programme managers Potentially flex across multiple workstreams depending on internal reshuffling Requirements: High commercial acumen, able to engage with senior supplier contacts independently Strong procurement knowledge, able to complete sourcing papers and documentation Some experience handling both pre and post contract activities confidently. requires someone experienced and confident managing complexity and pressure Experience...