63 jobs found in Surbiton

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional...

Position: European Employee Relations Manager Location: Chertsey (Hybrid working policy) Salary: On Application Duration: Permanent Hours: Monday-Friday, 9am-5:30pm Our client is looking for an experienced European ER & Policy Manager to join their dynamic People Team, supporting HR operations. This is a fantastic opportunity to take ownership of complex ER casework, influence HR policy across Europe, and work closely with international teams and senior stakeholders. If you enjoy variety, autonomy, and making a real impact - this role offers all three. Responsibilities of a European ER & Policy Manager * Managing complex employee relations cases across Europe (grievance, disciplinary, redundancy, performance) * Partnering with European HR teams and Works Councils * Leading investigations and advising on ER strategy * Supporting and implementing HR policy across multiple regions Key competencies of a European ER & Policy Manager * Proven experience...

A well-established housing provider in London is seeking an interim Transactional Finance Manager for an initial 3 month period.  The organisation has a strong focus on customer satisfaction and continuous improvement across its business. They are looking for a transactional leader who can foster a high performing team environment and improve delivery for the business.  Responsibilities Lead the transactional finance function, ensuring all operational activities are delivered accurately and on time Oversee payment runs, invoice processing, bank reconciliations and  direct debit administration Ensure tight month-end deadlines are achieved and performance reporting is delivered to schedule Monitor debt collection and supplier payments, ensuring payments are made within agreed terms  Lead, develop and support the team, building strong relationships with internal and external stakeholders  Requirements Proven experience leading a transactional finance function (housing experience...

Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations). This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you. The Opportunity This is not a construction or project delivery role. Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services. Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational...

Junior Delivery Manager / Project Manager SR2 has an exciting opportunity for a Junior Delivery Manager or Project Manager to join a high-profile government programme supporting digital transformation across a range of initiatives, including AI, assurance and wider digital change programmes. This is an opportunity to work on large-scale government projects that are helping shape the future of digital public services. This role is ideal for someone with 2-5 years' experience in Project Management, Delivery Management or PMO who is looking to take the next step in their career. This is a long-term opportunity on a multi-year programme, offering excellent stability and the chance to work alongside experienced digital delivery professionals. Key Responsibilities Support the delivery of complex digital transformation programmes across a variety of workstreams. Work closely with government stakeholders, technical teams, product managers and operational colleagues. Coordinate...

Job Role: Senior Credit Adviser Work Location: London     Department: Finance   Purpose of Role:     The Senior Credit Risk Adviser is an operational role within the Group Credit Risk function, responsible for carrying out credit assessments, monitoring counterparty exposures, and supporting the day-to-day management of credit risk across the business. The role supports the protection of the organisation’s balance sheet by preparing credit analysis, maintaining credit limits, monitoring exposures, and helping to ensure credit decisions are made in line with Group policies and risk appetite. The Senior Credit Risk Adviser works closely with colleagues across finance, marketing and trading, commercial, and treasury functions, providing practical credit risk support and escalating more complex matters where required.   Critical Responsibilities: •    Ensure that all activities are carried out in a safe manner complying with all regulatory requirements, legislation and the...

Private Sector Housing Manager Location: West London Rate: (NEGOTIABLE DEPENDING ON EXPERIENCE) Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 5 Days per Week in the Office Contract: Temporary Vox Consultants are recruiting for an experienced Private Sector Housing Manager to join a Local Authority in West London. This is an exciting opportunity to lead a high-performing Private Sector Housing team, ensuring the delivery of an efficient, responsive and customer-focused service that improves housing conditions across the private rented and owner-occupied sectors. Key Responsibilities Lead and manage the Private Sector Housing service, ensuring the delivery of a high-quality, efficient and resident-focused service. Improve housing conditions through the provision of housing renewal advice, assistance and enforcement within the private rented and owner-occupied sectors. Oversee the Council's statutory duties relating to private sector housing, ensuring compliance with all...

Business Change Manager 2 days a week onsite London. 6-12 months Business Change Manager experience delivering end to end Business Change Previous experience of delivering organisational change involving changes to people, processes, technology, structure, behaviour and new ways of working. Good understanding of change management theory in the context of a delivery framework such as waterfall, agile, Prince2, DevOps or PROSCI. Excellent knowledge of Benefits Realisation. Analysing stakeholder groups and driving stakeholder engagement and management to support project and programme. Experience working on complex projects. bringing people together from diverse teams enabling behavioural change

We are currently looking for an experienced Private Sector Housing Manager to lead a high-performing Private Sector Housing service. This is a senior leadership opportunity to drive improvements across enforcement, licensing and private sector housing standards while ensuring the service remains compliant with current legislation and delivers excellent outcomes for residents. The successful candidate will lead a multidisciplinary team responsible for enforcement, licensing and policy functions, oversee complex investigations and prosecutions, and play a key role in shaping the future direction of the service. The Role ·Leading and managing the Council's Private Sector Housing enforcement, licensing and policy functions. ·Delivering statutory responsibilities under the Housing Act 2004, including HHSRS enforcement and property licensing. ·Ensuring the service is fully compliant with the Renters' Rights Act 2025 and associated regulatory requirements. ·Managing inspection...

ATRE is a new security contracting company recruiting reliable SIA Door Supervisors to join our founding security team for ongoing work across London venues and events. We want people who turn up on time, present well, communicate properly, and can be trusted on live sites with clients, venue teams, and the public. You will be deployed across licensed venues and event environments, so this role suits people who are comfortable with entry control, queue management, conflict management, incident reporting, customer-facing work, and maintaining standards under pressure. A valid SIA Door Supervisor licence is essential for this type of work. What you’ll be doing * Access and egress control. * Customer and crowd management. * Front-of-house security presence. * Incident response and escalation. * Supporting venue managers, event teams, and supervisors. * Writing clear incident notes when required. Essential requirements * Valid SIA Door Supervisor licence. *...

Resales and Staircasing Manager Temporary 3 months initially with potential to be extended Competitive Rates Hybrid - 3 days a week in the office in Central London Manage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of around 4. As the successful candidate you will be responsible for the below: Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners. Ensure all enquiries and transactions are efficiently managed within agreed SLAs. Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements. Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales,...

Job Title: Senior Project Manager - Front Office Commodities Technology Location: London Contract Length: 12 months Working Pattern: 3 days per week in the office - via Umbrella company Are you ready to take on an exciting challenge in the vibrant world of commodities technology? We are on the lookout for a dynamic Senior Project Manager to join our team! If you have a passion for driving projects to success and making an impact in the commodities sector, this is your chance to shine! About Us: Our client thrives on innovation and collaboration. Our commitment to excellence and our energetic team environment sets us apart in the industry. We're dedicated to delivering cutting-edge solutions in commodities technology, and we want YOU to be a part of our journey! What We're Looking For: To thrive in this role, you should bring: Experience:Project / Programme Management within Front Office Commodities Technology, delivering the full Software Development Lifecycle Leadership...

Risk and Compliance Manager – London – Full time onsite Job description We are recruiting for a Risk and Compliance Manager to join our client, an insurance business, in their Compliance team. This is a 6 month FTC, with a permanent opportunity, offering an excellent salary and great benefits. About the role: To manage the regulatory and legislative compliance function for all jurisdictions within which the company operates through the development and operation of an effective worldwide framework. To manage the risk monitoring framework and risk register. Key responsibilities include; To provide compliance management, advice, education and training, taking ownership and seeking resolution of the compliance function, including any new regulatory initiatives. To manage regulatory and legislative compliance within the global business and to ensure that the appropriate regulatory registrations (including licences) and approvals are in place. Line manage the KYC Screening...

A leading global entertainment business is seeking a Marketing Manager to lead release strategies and campaigns across TV, family and digital content for international markets. Key responsibilities: Develop and execute product marketing and release plans. Manage campaigns, promotions and merchandising initiatives across digital and physical platforms. Analyse sales performance and campaign effectiveness. Collaborate with international partners and internal stakeholders to maximise commercial opportunities. Create presentations, reports and strategic recommendations.About you: 3-5 years' marketing or product management experience. Strong commercial, analytical and project management skills. Excellent communication and stakeholder management. Passion for film, television and digital entertainment. Ideal for a commercially minded marketing professional looking to shape the success of globally recognised entertainment content across international markets. Please note that no...

Lead marketing campaigns for some of the world's biggest entertainment brands! I'm recruiting on behalf of a leading global entertainment organisation for an experienced Marketing Manager to join their international home entertainment team on a 6-month maternity cover contract. This is a fantastic opportunity to take ownership of international marketing strategies across digital and physical entertainment products, working with global teams, international partners and high-profile franchises. Day to Day You'll lead the planning and execution of marketing activity across international markets, driving product launches, promotional campaigns and long-term franchise growth. Developing strategic marketing plans for TV, film and entertainment releases Managing product marketing across digital and physical formats Working closely with international partners to deliver impactful campaigns Building promotional calendars and identifying commercial opportunities Managing creative...

Role: Project Manager (Web-Based Development) Type: 6-Month Contract Location: Fully Remote Schedule: 3 Working Days/Week We are seeking a highly motivated, remote-ready Project Manager with hands-on experience in Web-Based Development to lead small-to-medium scale projects from initiation to formal closure. Key Responsibilities End-to-End Delivery: Own the project lifecycle, ensuring on-schedule, within-budget delivery of web-based development projects. Planning & Tracking: Create realistic plans; estimate and monitor costs, timescales, and resource requirements; and take decisive corrective action if projects drift. Governance & Controls: Manage formal change control procedures and secure sign-offs from sponsors, design authorities, and project boards. Risk & Compliance: Identify, assess, and mitigate risks in compliance with CITS processes. Team Leadership: Motivate the development team, support skill growth, and manage performance. Stakeholder Engagement: Build...

We are seeking an experienced Interim FP&A Manager to join a fast-paced, private equity-backed business. This role will provide critical support to the finance function during the recruitment of a permanent hire while also driving key finance transformation initiatives. This is an excellent opportunity for a commercially minded FP&A professional who enjoys improving processes, enhancing reporting, and delivering change in a dynamic environment. Key Responsibilities: * Lead and enhance the monthly FP&A reporting cycle, ensuring timely and insightful management information. * Develop and improve management reporting packs, dashboards, and KPI reporting. * Support finance transformation projects, including process improvement, reporting automation, and planning enhancements. * Review and optimise budgeting, forecasting, and financial planning processes. * Partner with senior stakeholders to provide financial analysis and commercial insights. * Ensure...

Project Manager (Faculties) – 6‑Month Fixed-Term temporary role Hourly rate: £19.66 | 35 hours per week Contract to: February 2027 Location: Central London (hybrid, 2 days office / 3 days remote) Start: ASAP Interviews: 7 August 2026 (with a start soon thereafter) Our client is a long-established, nationally recognised professional membership organisation. Through its specialist Faculties, expert committees and professional networks, it sets standards, supports members throughout their careers and contributes to national policy and practice. The organisation has a collaborative culture, a strong focus on quality and a clear commitment to continuous improvement. Overview The Project Manager will support a portfolio of strategic projects across the organisation’s Faculties, spanning professional, policy and service development. Working cross-functionally and with senior stakeholders, you will ensure that key initiatives are well planned, governed and delivered effectively. You...

Our client is a specialist M&E consultancy who are working with a diverse public sector body to assist in the management of their outsourced supply chain across all aspects of lifecycle, strategic and reactive maintenance. You would act as the conduit between the internal stakeholders and their providers Overview of Responsibilities: * Ensure contract KPIs are being achieved * Ensure consistency of delivery of projects and programmes to time and cost targets and to assist with effective business planning and financial control assurance * To lead on and facilitate the delivery of key performance measures to improve delivery * Take responsibility for monitoring and reporting the operational and delivery progress. * Manage cost allocation working closely with the financial teams. The successful candidate will have demonstrable experience in commercial management of large scale operations within facilities/property management. You will...

Audit Manager (Interim) Location: Barking, East London (2 days per week onsite) Contract: Interim Assignment (Up to 9 months) Rate: £450 - £550 per day (negotiable for right experience) Working Pattern: 4 or 5 days per week (flexible) Start Date: August 2026 Lead Internal Audit for a Forward-Thinking London Borough We are seeking an experienced Audit Manager to lead a high-performing Internal Audit function within a large London local authority. This is a critical interim leadership role, responsible for delivering the Council's Internal Audit Plan, strengthening governance and risk management arrangements, and providing assurance across a diverse range of services. Reporting to the Head of Assurance, you will play a key role in supporting effective corporate governance, internal control and risk management across the organisation. The Role You will: Lead and manage the Council's Internal Audit Service. Manage a team of 2 Principal Auditors and 2 Auditors, providing...