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James Stevens Associates are working with a North London based Housing Association that are now looking for a Complaints and Information Manager. · Complaints and Information Manager · 12 month Fixed Term · £50,000 - £60,000 · North London / Walkable via London Underground Station · 2 days per week in office X 3 days from home · The role will be covering coordination of complaints, Ombudsman, members enquiries (MPs and councillors), SAR, and FOI. The role manages a small team of officers to coordinate the administrative processes for Stage 1 and 2 complaints, members’ enquiries, Ombudsman enquiries, Freedom of Information requests, and Subject Access Requests. Make complaints count. Turn insight into impact. Lead service excellence. We’re looking for an experienced, values-driven leader to take ownership of complaints, information rights, and member enquiries across The organisation and its subsidiaries. This is a high-profile role where you’ll lead a central Complaints...