10 customer experience coordinator jobs found

An exciting opportunity has arisen for a Payroll Manager to work within a busy Payroll Operational team for BAE Systems, Preston. The main objective of this role is to lead, motivate and inspire a team of Payroll Professionals who manage a number of high volume and high value monthly Payrolls across BAE Systems. This role requires a customer focused approach to service delivery and also encompasses performance improvement, process improvement and involvement in the delivery of Payroll related business projects. Support the drive for standardisation across BAE Systems by working with change/project teams providing knowledge & experience into Statutory & Technical updates, Business Change requirements, – including the specification & design, ensuring changes to the operation and system are seamlessly embedded. Duties will involve; - Managing the team SLA’s and KPI’s to ensure that all Payrolls are delivered accurately and on time. - Maintaining and monitoring...

Contract Opportunity - Lead Customer Program Manager Location: Titchfield / Daedalus, Hampshire About Our Client - Titchfield / Daedalus Our client operates an established aerospace manufacturing business in Titchfield, Hampshire and is a recognised global leader in aerospace fuel systems. The site is currently undergoing a major transformation, relocating to a newly constructed, state-of-the-art facility at Daedalus. This new site will become the European Centre of Excellence for aerospace manufacturing, representing a significant investment in innovation, capability, and long-term growth. Our client is a premier supplier of fully integrated fuel systems for both fixed-wing and rotary aircraft. The location is supported by extensive fuel and air system test facilities, enabling comprehensive validation across a broad range of operating conditions and fuel types. The Role Our client's Aerospace division within Fuel and Motion Control Systems is seeking an experienced Lead...

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review,...

Assistant Team Manager - Adults Learning Disabilities Team   We are looking to recruit an Assistant Team Manager - Adults Learning Disabilities Team with the Social Care industry in West Northamptonshire.   Responsibilities include: Leading, and assisting management & taking responsibility for practice standards, customer service & quality, resources & efficiency, performance & processes Leading, establishing & maintaining local joint working relationships with providers & partners, ensuring views & needs of service users accounted for in service delivery & development Line management of senior staff & responsibility for the planning of staffing resources in multi professional settings Ensuring performance targets & KPIs achieved by promoting quality standards Contributing to service development initiatives, involving staff and stakeholders & in consultation with senior managers Responsibility for monitoring & managing delegated...

Product Manager - Release Team (Contract) Location: Remote (UK) The Role Join the Release Team to act as the bridge between development and deployment. You will manage the end-to-end release process for the main app, ensuring updates are delivered smoothly to users worldwide. Key Responsibilities Release Execution: Coordinate weekly routines and main app releases across Web, iOS, and Android. Strategy & Roadmap: Translate product strategy into a viable roadmap and present it effectively. Process Improvement: Optimize and automate the CI/CD pipeline to increase deployment reliability. Problem Solving: Identify root causes of incidents and triage blockers to minimize user impact. AI Innovation: Use AI-driven insights to monitor metrics and predict release risks. Requirements Technical Background: Familiarity with CI/CD, release engineering, and web/mobile development. PM Essentials: Experience in product analysis, user testing, and stakeholder management. Project...

Campaign Manager (Marketing) - 12 Month Contract Location: London (flexible, mostly onsite) Payrate: £300-£350/day (PAYE) We're hiring a Campaign Manager to lead the execution of multi-channel marketing campaigns across European markets. You'll manage end-to-end delivery across owned channels (email, push, onsite), working closely with local teams to ensure campaigns launch on time and perform strongly. This role suits someone who thrives in fast-paced environments, is highly data-driven, and enjoys improving campaign performance through insights and optimisation. Key responsibilities: Execute and manage marketing campaigns across multiple channels Coordinate with local teams on content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experienceRequirements: Strong campaign / lifecycle marketing experience Experience with CRM, analytics and marketing...

Global Implementation Manager £45,000 – £50,000 | Fixed-Term Contract (12 months) | Hybrid, London (2-3 days in office) 25 days holiday plus UK bank holidays, plus your birthday off Private medical insurance with WPA Ethically invested pension, matched up to 5% 6 paid volunteering days per year Life assurance at 4x salary Hours/Days: Option for full time (5 days per week 9am-17:30) or part-time (4 days per week). Salary will be pro-rata for part-time.  About Social Value Portal Social Value Portal is the UK's market leader in Social Value measurement and reporting. Founded in 2014, the platform helps organisations across the public, private, and voluntary sectors measure and maximise the social impact of their work. To date, Social Value Portal has helped unlock over £60 billion in social value across its customer relationships. The business operates a consultancy division alongside its platform and is home to a fast-growing Social Value learning academy. It is now...

Estates Manager - Part-Time - 12 Month FTC - Birmingham Are you an experienced property professional looking for a flexible, part-time role within a highly respected in-house property & estates team? This could be the perfect opportunity for you. The Company: This prestigious and nationally recognised retail business is known for delivering exceptional customer service across its wide-reaching UK portfolio. With nearly 200 properties including retail stores, residential flats, and investment assets, they're looking for a seasoned Estates Manager to support their busy team based in Birmingham, on a part-time basis for a 12 month period. The Role: As Estates Manager, you will report to the Head of Property and play a key role in the strategic and day-to-day management of the company's mixed-use property portfolio. This is a varied role, encompassing asset management, lease advisory, lettings, and landlord & tenant work. You'll also support with budgeting, maintenance...

Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed the role could also go into a standby phase as the team is at capacity and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate...

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: * To support/deputise the Centre Manager with day-to-day operations and overall site management. * Ensure robust Health & Safety and Fire Safety procedures are maintained * To conduct viewings...