24 customer service jobs found

Fawkes & Reece are working with a leading residential developer to recruit a Customer Relations Manager. This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience. Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey. Key Responsibilities Lead and manage the customer journey from exchange of contracts through to legal completion, handover, and aftercare. Deliver an outstanding customer experience, ensuring high levels of customer satisfaction throughout the new homes process. Manage and resolve complex customer enquiries, complaints, defects, and escalated issues in partnership with the Aftercare and Construction...

We are currently recruiting for a Voids Supervisor to join a contractor on an interim basis, overseeing voids across their housing stock in Leicester, Coventry and Northampton! As a Voids Supervisor, you will be responsible for managing the day-to-day running of voids, ensuring works are completed safely, efficiently, and to a high standard. This is an excellent opportunity to join a customer-focused organisation and make an immediate impact within a busy void team. What's on offer: Rate: £30-35 per hour (DOE) Contract: 3-6 Months Location: Coventry, Leicester and Northampton Office and site based Company van Mileage paid from office to siteAbout the Organisation: Our client is a well-established social housing provider committed to delivering safe, quality homes and excellent services to residents. They manage a diverse housing portfolio and are focused on maintaining high standards across their properties and communities. Key responsibilities include: Supervise the delivery...

Our client, one of the world's leading property agents, is seeking a Temporary Centre Manager to manage a shopping centre in Hyde - Greater Manchester. This is an urgent requirement with an immediate start.  Contract Temporary position - urgent start Hours: Monday to Friday,emergancy weekend cover maybe needed Location: Commercial property in Hyde, Manchester Duration: As required by the client (ongoing temporary assignment) Rate: Around £19.20 per hour (Equivalent to £40,000 per year) Core Responsibilities Oversee hard and soft FM services across the site Act as the main point of contact for tenants, ensuring excellent customer service Ensure full compliance with all client systems, procedures, and governance Monitor and maintain Health & Safety standards across the property Manage onsite contractors, ensuring high standards of delivery Conduct regular audits, review budgets, and ensure best value Maintain records, systems and audit files to a high and accurate standard...

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and...

Office Manager £16.48 per hour Monday-Friday (9AM-4PM – 35 hours per week) Temporary ongoing with the potential to become permanent after 12 successful weeks Market Harborough (LE16) Our client in the Market Harborough area is looking for an Office Manager who will be responsible for ensuring the efficient operation of the Depot office, providing effective administrative support and accurate financial information to assist the Depot Manager in achieving commercial and operational objectives. The role will oversee office processes, maintain strong financial controls, and support the smooth running of day-to-day depot activities. Key Responsibilities; Manage the day-to-day running of the depot office, ensuring all administrative processes are completed accurately and efficiently. Provide financial reports, analysis, and information to support the Depot Manager with business decisions, budgeting, and performance monitoring. Maintain accurate financial records, including...

Warehouse Supervisor Location: Newark (NG22) Salary: £16.82 per hour Hours: 8.30am - 17.30pm  - Monday to Friday  Temporary ongoing role with the potential to become permanent after 12 successful weeks   The Role We are looking for an experienced and hands-on Warehouse Supervisor to lead a busy warehouse operation, ensuring productivity, safety, quality and service standards are consistently achieved. This role requires someone who can motivate a team, manage daily warehouse activities and support operational performance while maintaining high standards of compliance. A Reach Truck License with experience would be preferred.    Key Responsibilities Supervise and support a small team of warehouse operatives across daily operations. Allocate workloads and monitor productivity to ensure customer deadlines are met. Lead by example, working alongside the team when required. Operate FLT safely and efficiently. Carry out goods-in, goods-out and stock movement activities. Ensure...

Area Housing Manager Location: City of London Hourly Rate: £44 - £46 per hour (Umbrella)We are seeking an experienced Area Housing Manager to oversee a major works programme from a housing management perspective, ensuring high-quality, value for money services that are customer-focused and sustainable. This role is central to leading the delivery and development of housing services and policies across the City's estates. Key Responsibilities: Manage the major works programme, ensuring effective communication and support for residents throughout the process. Lead and be accountable for all Housing Services within the area, aligning with the needs and aspirations of stakeholders. Inspire and manage staff, fostering a team environment that achieves corporate, departmental, and service objectives. Develop and maintain estate development plans, including maintenance and improvement programmes. Collaborate with elected members, other authorities, and agencies to provide integrated...

Our client Rotherham Metropolitan Borough Council is looking for a Children's Team Manager to join their Locality team. Responsibilities Provide effective leadership, management and direction to designated teams, individuals, and manager's, ensuring appropriate support is in place, standards are maintained and learning and development needs are identified and addressed. Prepare service plans and produce team action plans ensuring an outcome focused approach to prioritisation of resources and performance. Participate in research, audit and benchmarking activities to develop, implement and monitor performance, standards of service delivery and service user satisfaction. Plan and implement developments and improvements in the service to meet legislative requirements and local and national priorities to ensure provision of a high quality, efficient, customer focused service.Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant....

A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services.  Lead the procurement, appointment and performance management of external contractors, ensuring contractual...

Summary: Reporting to the Head of Direct Services, the Operations Manager – Repairs & Maintenance will lead the delivery of high-quality responsive repairs and maintenance services across a designated region. This is a key leadership role responsible for driving safe, efficient and customer-focused service delivery while ensuring performance standards, value for money and compliance requirements are consistently achieved. About the Role You will oversee a budget of approximately £5 million, manage four direct reports, and lead a team of more than 30 directly employed operatives, technicians and specialist subcontractors. The role requires a visible, inclusive and collaborative leader who can improve service performance, strengthen operational controls and deliver excellent outcomes for residents.3 days in the office, 2 days Hybrid. Key Responsibilities In this role, you will: Lead responsive repairs, planned maintenance and complex demand-led works across the designated...

AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2. Pay Rate - £27000 + £100 per month attendance bonus = £28200 per annum Shifts: Day Shifts (5 days out of 7) - 40 hours per week. Term - Permanent Start Date - ASAP Experience - Customer Complaints / Escalations Management experience is essential Key Responsibilities Customer Complaint Management ● Handle incoming customer complaints via telephone, email, and written correspondence. ● Serve as the main point of contact for customers throughout the complaints process. ● Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns. ● Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders. ● Provide customers with regular updates and manage expectations throughout the resolution process. ● Deliver complaint outcomes clearly and...

Project Manager - Near Patient Care Implementations (12-Month Fixed-Term Contract) Location: Field-based across the UK and Northern Ireland About Roche Diagnostics At Roche Diagnostics, we are committed to transforming patient care through innovative diagnostic solutions. We are seeking an experienced Project Manager to lead large-scale Near Patient Care (NPC) implementation programmes across the UK and Northern Ireland. This role will play a key part in delivering one of the largest Point of Care implementation programmes in the UK and Ireland, supporting the rollout of connected glucose and ketone testing solutions and associated digital technologies across multiple Healthcare Service organisations, including the large-scale implementation programme within Northern Ireland in the primary and secondary care glucose market. About the Role As Project Manager, you will take responsibility for the planning, governance and successful delivery of complex implementation projects,...

Job Title: Transport Supervisor Location: Doncaster Pay Rate: £12.45 to £18.68 p/h Shifts: Full-time | Tuesday to Saturday Ignition Driver Recruitment is currently recruiting for a Transport Supervisor, to be based with our client in Doncaster.  Our client is a nationwide homeware & DIY retailer.  Full training will be provided for this role, but it is important that you can demonstrate previous experience in a similar role and show that you have transferable skills.  The Role:  Transport knowledge is preferable, as you will be working in a busy transport office, and the role will include:  Leading the Transport Team, ensuring all duties are undertaken:  Ensuring on-time departure and exception reporting Completing license checks for agency drivers and ensuring compliance with O Licence Regulations Checking driver paperwork Completing tachograph entries  Updating delivery schedules  Managing rota planning and ensuring staff absence is covered Dealing with escalations and...

Job Advertisement: Procurement Manager - Clinical Laboratories Join Our Client in Shaping the Future of Healthcare! Are you passionate about procurement and looking to make a meaningful impact in the healthcare industry? Our client is seeking a dynamic Procurement Manager for Clinical Laboratories to join their team on a fixed-term contract for 12 months. This is a fantastic opportunity to contribute to innovative healthcare solutions while optimising procurement processes! Location: Welwyn - Hybrid 2 days in office per week Contract Type: Fixed Term Contract Daily Rate: £350 - £400 Working Pattern: Full Time The Opportunity: As a key member of the Indirect Procurement Delivery group, you will play a vital role in managing procurement activities related to Clinical Laboratories. Your expertise will ensure the effective delivery of core services, supporting both operational and strategic sourcing needs. Key Responsibilities: Strategic Sourcing: Lead and execute sourcing...

Registered Manager 12-month Maternity Contract Based in Newcastle Salary negotiable, depending on experience Are you an experienced care professional ready to lead a dedicated team and make a lasting impact in your local community? Hales Homecare is looking for a Registered Manager (Maternity Cover) to oversee our domiciliary care services in Gateshead and Newcastle. This temporary position offers the opportunity to lead an established and successful branch, ensuring continuity of exceptional care while providing leadership and support to our dedicated teams during a period of maternity leave. With a flexible business strategy centred on a balance of client and funder groups, we empower our managers to be true entrepreneurs. You'll have the autonomy to maintain and further develop the service, adapting to the needs of the local communities we serve while upholding the high standards our clients expect. Apply today and help us continue making a difference every day. The...

Are you an experienced logistics professional with a passion for driving operational improvement and delivering business-critical projects? We are recruiting a Logistics Project Manager on behalf of a growing FMCG business that is investing in its logistics and distribution capability to support future growth, improve service levels and increase operational efficiency. Reporting to the Operations Director, you will lead a major logistics transformation programme, taking responsibility for reviewing the current operation and developing a scalable, customer-focused logistics model for the future. Key Responsibilities * Review and redesign the existing distribution network * Analyse customer demand, delivery patterns and route performance to identify opportunities for improvement * Develop a future-state logistics strategy aligned with business growth objectives * Evaluate fleet performance, utilisation and future requirements * Conduct capacity planning across...

Acorn by Synergie is pleased to be supporting Two Rivers Housing with the recruitment of two new Non-Executive Directors and one Committee Member. Two Rivers Housing is a community-based social housing provider with deep roots in the Forest of Dean. Managing around 4,700 homes across Gloucestershire and the surrounding areas, the organisation provides affordable and social rented homes, Shared Ownership properties, and supported living services for elderly and vulnerable people. Built on the belief that everyone should have a warm, safe, affordable home, Two Rivers Housing places customers at the heart of everything it does. With a strong track record of investing in homes, communities and neighbourhoods, the organisation continues to make a positive impact across the region. This is an exciting time to join Two Rivers Housing. The organisation has recently achieved G1/V1/C1 regulatory ratings and continues to deliver against its ambitious objectives, including its commitment...

Interim IT Separation Lead Programme Manager We are seeking an experienced Interim IT Separation Lead Programme Manager to lead the end-to-end technology separation of a business unit as part of a strategic business separation programme. This is a high-impact role responsible for delivering the successful separation of approximately 200 users across 41 identified IT systems, services, and ensuring business continuity while minimising operational and technical risk. Reporting to the MD, you will take ownership of the planning, governance, and execution of the IT separation programme. You will work closely with business stakeholders, technical teams, third-party suppliers, and senior leadership to deliver a seamless transition within agreed timelines and budget. Key responsibilities include: Leading the end-to-end IT separation programme from planning through to execution. Developing and managing detailed separation plans, milestones, dependencies, risks, and governance....

Housing Needs Team Manager – Local Authority - London £270 per day (negotiable depending on experience) Hybrid working available 3 months initial contract – likely to be extended Job Responsibilities: * As a Housing Needs Team Manager, you will lead and motivate a team responsible for preventing homelessness, assessing housing needs, and delivering high-quality services that make a real difference to residents' lives. * Working closely with internal teams, partner organisations, and external agencies, you'll ensure services are delivered efficiently, statutory duties are met, and customers receive the support they need at the right time. * You'll also play a vital role in implementing and delivering responsibilities under the Renters Rights Act, ensuring effective enforcement and compliance while helping to improve outcomes for private renters across the borough. * You must have: * Significant experience managing homelessness, housing needs, or housing options...

Job Title: Operations Manager - Repairs/Direct Works Location: Hybrid (Bromley By Bow or The Oasts, Maidstone) Contract Type: Interim About the Role: We are seeking an Operations Manager to lead the delivery of high-quality responsive repairs and maintenance services across a designated region. Reporting to the Head of Direct Services, you will manage a budget of approximately £5 million, oversee a team of over 30 directly employed operatives/technicians, and specialist subcontractors. Your role will ensure services are delivered safely, efficiently, and in line with agreed performance standards. You will drive operational excellence, value for money, and outstanding customer outcomes while fostering an inclusive, visible, and collaborative culture. Through data-driven decision-making and strong stakeholder engagement, you will ensure repairs services remain resident-focused, compliant, and aligned with organisational values. Key Responsibilities: * Oversee end-to-end...