27 customer service jobs found

An established social housing provider in West Wales is seeking an experienced Customer Service Team Leader to oversee its customer contact team during a period of internal transition. This interim opportunity will involve managing a small team of approximately 4-5 FTE Customer Service Advisors who handle a broad range of tenant enquiries relating to housing management services . The successful candidate will provide confident day-to-day leadership, performance management, coaching, and operational support to ensure the team delivers an excellent customer experience. Key Responsibilities of a Customer Service Team Leader: Leading and supervising a small customer service/contact centre team Managing day-to-day team performance, attendance, and productivity Coaching and supporting advisors to deliver high-quality customer service Managing challenging performance or behaviour issues where required Monitoring customer enquiries and ensuring effective resolution Using Microsoft...

Repairs Supervisor - Social Housing South London Temp to Perm Contract £27 per hour We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor covering South London on a temp-to-perm basis. This is an excellent opportunity for a proactive and customer-focused supervisor with a strong background in responsive repairs, voids, and planned maintenance within occupied properties. The successful candidate will be responsible for managing a team of operatives and subcontractors, ensuring works are completed safely, efficiently, and to a high standard while delivering excellent customer service to residents. Key Responsibilities Supervise day-to-day responsive repairs and maintenance operations across social housing properties Manage and support a team of operatives and subcontractors Carry out pre and post inspections to ensure quality and compliance Ensure all works are completed within agreed KPIs and SLAs Monitor productivity,...

R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Working hours are 37.5 per week (8:30-4:30), based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion...

Join Our Team as an Operations Manager (Collections)! Are you a dynamic leader with a passion for operational excellence in the financial sector? We're seeking an enthusiastic Operations Manager, if you're ready to take your career to the next level in a stimulating environment, we want to hear from you! About Us: We pride ourselves on providing top-notch financial services and insurance solutions. Our commitment to innovation and excellence drives us to continuously improve, and we're looking for a talented individual to help us enhance our collections operations. Position Details: Job Title: Operations Manager (Collections) Contract Type: Permanent Annual Salary: Up to £35,000 Working Pattern: Full Time Driving Required: Yes What You'll Do: As the Operations Manager, you will play a crucial role in optimising our collections processes and leading a dedicated team. Your responsibilities will include: Managing day-to-day operations of the collections team to ensure...

Food & Beverage Supervisor - Live-in Join a historic hotel in the heart of the Scottish Highlands! We are currently recruiting an experienced Food & Beverage Supervisor to join our client in Pitlochry. This is a fantastic opportunity to step into a leadership role within a well-established hotel, known for its warm hospitality and high guest standards.   Key Details Location: Pitlochry, Scotland Role: F&B Supervisor Pay: up to £31,000 per annum (£14.00 per hour) Live-In: Single room accommodation Working Pattern: 5 out of 7 days (including weekends) Type: Full-time, Permanent About the Role As an F&B Supervisor, you will support the day-to-day running of the restaurant, bar, and events operations. You'll lead by example, ensuring excellent service is delivered at all times while motivating and guiding the team.   Key Responsibilities Supervise and support the food & beverage team during service Ensure high standards of customer service are...

Area Tenancy Manager Brent – Hybrid £29.51ph Job Purpose:  To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction. To manage tenancies, end to end, let to re-let, taking full ownership of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes. To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties. Principal Accountabilities and Responsibilities: To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that...

Warehouse Supervisor Moulton Park 40 hours per week, Any 5 days out of 7 Shift: 1:00pm – 10:00pm £14.98 per hour Temporary to Permanent We are currently recruiting for an experienced Backshift Supervisor to join a growing logistics company within a busy, fast-paced operational environment. This is an excellent temp-to-perm opportunity for a motivated leader with strong supervisory experience looking to progress within an expanding business. Key Duties: Supervising and supporting backshift logistics operations to ensure smooth daily performance Leading, motivating, and managing a team to meet productivity and operational targets Monitoring staff performance, attendance, and workflow Ensuring health & safety procedures are followed at all times Managing shift planning and staff allocation effectively Maintaining high standards of efficiency, accuracy, and customer service Reporting operational issues and implementing solutions quickly Supporting the training and...

Join Our Team as a Catering Assistant! Are you passionate about food safety and customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, our client is looking for a dedicated Catering Assistant to join their team in the healthcare sector! About the Role: As a Catering Assistant, you will play a vital role in delivering exceptional service and maintaining the highest standards of food safety. Your responsibilities will include: 2 Week Rota - Week 1: Mon Tues Sat Sun & Week 2: Wed Thurs Fri Complying with the organization's policies and procedures to ensure efficient service delivery. Undertaking duties as assigned by the Patient Ambassador or Catering Manager. Achieving performance targets to agreed standards. Carrying out deliveries while adhering to temperature monitoring, receipt, and storage procedures. Assisting in maintaining accurate records in line with service delivery protocols. Ensuring safe working practices are...

Helpdesk Supervisor Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities: Oversee the daily operation of the helpdesk function within a facilities management contract Support, guide, and supervise helpdesk operators to ensure consistent service delivery Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly...

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations Manage daily estate operations and service delivery Oversee cleaning, security, maintenance, grounds, and waste services Maintain high estate standards and appearance Manage repairs, maintenance, and resident requestsCustomer Service Deliver excellent service to residents and occupiers Handle feedback and resolve complaints quickly Communicate updates on works and disruptions Build strong relationships with residents and stakeholdersContractor Management Manage suppliers and contractors on site Ensure...

Your new companyYou'll be joining a well-established housing provider committed to delivering safe, well‑managed retirement and independent living services. The organisation supports older residents across schemes and surrounding bungalows, ensuring high‑quality housing management, customer service, and wellbeing support. Enhanced DBS with Adults Barred List is required. Your new role You'll provide day‑to‑day Scheme Manager cover across a retirement living scheme and nearby bungalows. This includes: Daily wellbeing checks and light‑touch support Building safety checks and compliance tasks Coordinating contractors and monitoring on‑site works Supporting residents with tenancy queries and signposting Maintaining accurate records and reporting issues promptly Providing occasional buddying cover where requiredWhat you'll need to succeed Experience in retirement living, sheltered housing, independent living, or scheme management Strong communication skills and a supportive,...

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting...

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of their company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager to provide maternity cover supporting the Centre Manager and other members in the smooth running of their busy business centre. Your role: * To support/deputise the Centre Manager with day-to-day operations and overall site management. * Ensure robust Health & Safety and Fire Safety procedures are maintained * To conduct viewings of available workspaces to potential customers, promoting facilities and services. * Manage administration tasks, including the preparation of licence agreements and setting up of new customer accounts. * Deliver excellent reception and customer service duties,...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Senior Repairs Manager Salary: £70-75K Location: North London We are seeking an experienced and driven Senior Repairs Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address...

IT Sourcing Manager Birmingham, Bristol, Edinburgh, Halifax, Leeds / Hybrid 6 months contract Salary from £75,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are seeking a dynamic and...

Brand New Opportunity – Bar Supervisor Wanted! We have an immediate and exciting opportunity for an experienced Bar Supervisor to join our fun, friendly, and fast-paced team, working across our popular, up-market bars in Hull’s historic Old Town. This is a full-time role (around 40 hours per week), perfect for someone with strong bar experience who’s ready to step up or continue in a supervisory role within a vibrant hospitality setting. What’s in it for you? £13.27 per hour + holiday pay Full-time hours Immediate start available Weekly pay A supportive, fun, and welcoming team Fantastic Old Town locations Opportunity for regular, ongoing work About you: Proven bar experience is essential (supervisory or team leader experience preferred) Highly customer-focused with excellent service skills Reliable, motivated, and a strong team player Flexible with working hours, including late nights on Fridays & Saturdays If you’re passionate about great service and ready to...

Elevate Projects are working in partership with our client, a local provider of affordable housing, to appoint an experieced Damp & Disrepair Manager on an ongoing temporary contract. This is a key interim leadership role focused on ensuring resident safety, regulatory compliance, service improvement and effective management of complex disrepair cases. Key Responsibilities: * Lead and manage the damp, mould and disrepair process across the organisation. * Oversee complex and high-risk disrepair cases, ensuring timely resolution and excellent resident communication. * Manage specialist surveyors to deliver high-quality remedial works. * Ensure compliance with relevant housing legislation, consumer standards and organisational policies. * Work collaboratively with legal teams in relation to housing disrepair claims and pre-action protocols. * Develop and monitor performance metrics, KPIs and service improvement plans. * Support the delivery of...

Housing Operations Manager (12 Month FTC) Location: North London Salary: £50,000 per annum Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital...

TRANSACTION SERVICES MANAGER (12 MONTH CONTRACT) SANDIACRE, NG10 5AN (ONSITE) COMPETITIVE SALARY Are you an experienced finance professional with a passion for leading high‑performing transaction services teams? We're looking for a Transaction Services Manager to lead core finance operations across Progress Rail Services UK Ltd and Electro‑Motive Diesel Ltd, with responsibility for Accounts Payable, Sales Ledger, Credit Control and Treasury, ensuring robust controls and excellent service delivery. THE ROLE: As a Transaction Services Manager, you will be required to: - Lead the Transaction Services function across the UK businesses, with end‑to‑end responsibility for Accounts Payable, Sales Ledger, Credit Control and Treasury. - Ensure accurate, timely supplier payments, customer invoicing and cash management, driving strong cash flow and financial control. - Own and continuously improve procure‑to‑pay, order‑to‑cash and payment processes, including a central role in cross‑business...