7 customer service specialist jobs found

Facilities Manager – Residential / Mixed-Use (PRS & Build-to-Rent) Contract Duration: Initial 8-week assignment Location: Greenwich Role Purpose We are seeking an experienced Facilities Manager to oversee the day-to-day operational management of a high-profile Private Rented Sector (PRS) and Build-to-Rent (BTR) residential/mixed-use estate. The successful candidate will ensure the consistent delivery of exceptional facilities management services, maintain compliance with all statutory requirements, and deliver an outstanding resident experience in line with contractual KPIs and service standards. Reporting to the Senior Property Manager, the Facilities Manager will take responsibility for hard and soft FM services, contractor performance, health & safety compliance, estate presentation, and operational budgets. Experience within residential or mixed-use environments is essential, with knowledge of service charge management and CAFM systems highly desirable. Key...

About the Role This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention. Key Responsibilities * Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes. * Monitor service performance and drive continuous improvement across all aspects of the Business Rates function. * Act as the Council's lead specialist on complex NNDR matters, including: * Small Business Rate Relief * Business Improvement Districts (BIDs) * Transitional Relief * Charitable Relief * Revaluations * Property Splits and Mergers * Part Occupation Relief * Valuation List...

Your new company An award-winning Financial Services company based in the Nantgarw area. Your new role Working as a Team Leader in the Customer Services team, you will lead a team of 10 agents. Role overview The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence. Role deliverables* Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals * Monitor staff performance; carry out monthly appraisals and be responsible for supporting the personal development of employees within the team by identifying and implementing training...

Payroll Manager – Hull – Up to £40,000 Chase & Holland are proud to be supporting a large, well-established organisation in Hull who are seeking an experienced and motivated Payroll Manager to lead the delivery of a high-quality, compliant and efficient payroll service across the organisation and its subsidiaries. This role will operate on a full-time, on-going temporary basis.  This is an excellent opportunity for a payroll professional who thrives in a customer-focused environment and is passionate about accuracy, compliance and continuous improvement. As Payroll Manager, you will take full responsibility for the day-to-day management of the payroll function, ensuring all payments are processed accurately and on time, and in line with statutory regulations and internal policies. You will play a key role in maintaining the integrity, security and ongoing development of payroll systems and processes. Benefits: Hybrid working and flexibility on start/finish times 39...

Your new company You will be joining a well-established, international organisation undergoing a significant transformation of its customer and marketing data capabilities. The business is moving from outsourced services to an in-house model, investing heavily in modern platforms and technology to support future growth. This is an exciting opportunity to join a fast-paced, change-driven environment where you can add real value to a business-critical programme. Your new role As a Project Manager, you will lead the delivery of a complex data migration and transition programme, focused on moving customer and marketing data into internal systems and teams. You will be responsible for coordinating multiple workstreams including data migration, supplier transition, stakeholder engagement, and business readiness. This will involve creating and managing project and migration plans, overseeing risks and dependencies, and ensuring the smooth execution of key phases such as testing,...

Apply today to work as a Warehouse Supervisor for our client, BDC, which deals with bakery items such as bread rolls and CDC, which deals with Cakes, pain au chocolate, etc. Staffline is recruiting Warehouse Supervisors in Rugby. The rate of pay is £16.89 per hour. This is a full-time role working fixed shifts, 4 on 4 off, and the hours of work are: - 6am to 6pm Your Time at Work As Warehouse Supervisor you will contribute to the success of the site by supporting the Line Manager in the day-to-day running of the warehouse, ensuring that all service and cost targets are met or exceeded, that all Health & Safety requirements are met and that the highest standards of housekeeping are maintained. Key responsibilities: - Ensuring compliance with the Company's HR policies and procedures- support absence, performance and disciplinary processes. - Scheduling and supervising the activities and the functions of the warehouse staff. - Ensuring the proper and timely...

Role: Future Engineering Operations Manager Location: Marylebone Station, London - with travel to depots as required Contract Type: Fixed Term Contract - 12 Months Salary: Up to £75,000 per annum Role Purpose Chiltern Railways is preparing for a new era of fleet capability, operational efficiency, and sustainable growth. We are seeking a Future Engineering Operations Manager to lead the strategic planning and development of our engineering operations, ensuring our workforce, depots, stabling facilities, and rolling stock strategies are ready to meet the demands of the future railway. This role is not about day-to-day engineering management. Instead, it focuses on long term planning, capability development, and shaping the systems, people, and infrastructure that will support Chiltern’s future fleet and operational requirements. You will play a key role in preparing the organisation for new technologies, new rolling stock, and evolving customer and operational expectations. Key...