3 housing complaints officer jobs found

Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...

Resident Fire Safety Manager - Housing Association Contract North London | Site & Office Based £380-£400 per day Umbrella 3-4 Month Initial Contract (Extension Potential) We're partnering with a well-established housing association in North London to recruit an experienced Resident Fire Safety Manager to lead delivery of their resident-focused fire safety and PEEPs programme across higher and medium-risk residential buildings. This is a leadership role combining complex casework with team oversight, ensuring vulnerable residents have safe, compliant evacuation plans while maintaining strong data governance and performance management. The Role Lead delivery of the Residential PEEPs programme across in-scope buildings Manage and support a team of 4 completing PCFRAs and evacuation plans Deliver your own caseload focused on more complex/high-rise buildings Ensure all residents in scope are assessed and reviewed annually Maintain accurate building and resident safety data...