38 service delivery manager jobs found

Order Management Supervisor Location: Hybrid (3 days in office) Temporary: 12 months Hours: Full-time, 37.5 hrs/week We are recruiting an experienced Customer Order Management Specialist to oversee the end-to-end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams. What you'll do: Lead and support a small team to deliver excellent customer service Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability Submit Engineering Change Requests for new or non-configurable specifications Act as central contact for customer queries, providing...

Waste Management Supervisor required for our public sector client Location: Coalville - but will be travelling to other sites Responsible To: Senior Haulage Officer/Haulage & Waste Management Officer Responsible For: Specialist HGV Drivers, Waste Management Operatives Job Purpose: Supervise the Waste Transfer Station (WTS) and Waste Haulage Operations, ensuring safe and efficient service delivery for internal and external stakeholders. Key Responsibilities: * Supervise Waste Transfer Station and Haulage operations in line with legislation, policies, and budgets. * Manage and support drivers and operatives, including recruitment, training, and performance reviews. * Ensure compliance with health and safety, environmental, and legal requirements. * Monitor vehicle and driver compliance with regulations, including tachograph and daily checks. * Operate weighbridge systems and manage fuel usage. * Liaise with contractors, fleet teams, and stakeholders to...

Job Title: Project Manager - Social Housing Project & Improvements Location: Remote (with occasional office visits in Havering) Rate: £26.13 PAYE/Umbrella £34.15 potential would pay more for the right candidate Hours: 18 hours per week (can be split over 2.5 days/3 days or 4 days) Are you a passionate Project Manager ready to take on an exciting new challenge? Our client is seeking a dynamic and organised individual to oversee large-scale, complex technical and digital service projects within the Housing Directorate. If you thrive in a fast-paced environment and have a proven track record in delivering projects on time and within budget, we want to hear from you! Key Responsibilities: Lead and manage project delivery from feasibility to implementation, ensuring alignment with business objectives. Communicate effectively with diverse stakeholders, including senior council officials and technical teams. Develop and maintain project plans, risk assessments, and stakeholder...

Data Project Manager Based in Telford - 2 days SC Clearance is essential 6-month Contract £440 - £472 per day insideIR35 We are seeking an experienced Data Project Manager to lead delivery within a government body. This is a high-profile opportunity to lead a large, complex data programme involving new technologies, multiple suppliers, and cross-functional delivery teams. You will take accountability for end-to-end delivery, integrating multiple delivery streams and ensuring successful outcomes across Design, Analysis, Build, Test, and transition to live service. Responsibilities include: * Lead delivery of complex data projects across multiple delivery groups * Own proposal writing and Statement of Work delivery * Direct execution using Agile methodologies (Scrum/SAFe) * Develop and manage detailed project schedules and delivery rhythms * Manage risks, dependencies, budgets, forecasting, and change control * Ensure quality standards are met in line with governance * Lead and...

Interim Investment and Compliance Manager Wiltshire (Hybrid) 6-Month Contract Negotiable Daily Rate We are supporting a Local Authority in Wiltshire with the appointment of an experienced Investment and Compliance Manager for an initial 6-month period. This is a senior leadership role within the Housing service, responsible for strategic asset management and landlord compliance across a housing portfolio of approximately 5,300 homes. The council is seeking an experienced property professional who can provide immediate impact, strong technical leadership, and assurance around compliance and long-term investment planning. The Role Reporting to the Head of Housing Services you will lead a multi-disciplinary team (6–8 staff) covering asset management, surveying, planned investment, and landlord compliance. Key responsibilities will include: * Leading the development and delivery of the HRA Asset Management Strategy * Designing and costing planned maintenance programmes...

Are you ready to take on a critical role in a dynamic environment? A leading company in the healthcare facilities management sector is seeking a Site Manager in Greater Manchester. This position allows you to make a significant impact in project coordination and healthcare standards. The Role As the Site Manager, you’ll:   Manage and coordinate project activities while adhering to operational requirements and infection control standards. Oversee daily schedules to ensure minimal disruption to clinical services and operations. Provide clear instruction to teams and subcontractors, ensuring compliance with healthcare-specific regulations. Implement health, safety, and infection control protocols effectively on-site. Liaise with various stakeholders to maintain transparent communication and documentation. You   To be successful in the role of Site Manager, you'll have the following skills and experience: Experience in site management within healthcare or related...

Are you ready to take charge of integrated facility management services in a dynamic environment? A leading company in the Facilities Management sector is seeking a Total Facilities Manager in Edinburgh to enhance service delivery and compliance while leading a strong team. The Role As the Total Facilities Manager, you’ll: • Manage the execution of planned and reactive maintenance along with hard and soft FM services. • Lead and motivate site teams to ensure efficient and compliant service delivery. • Develop and maintain strong relationships with stakeholders, acting as the main point of contact. • Oversee the monitoring of KPIs, SLAs, and budgets while ensuring financial performance. • Ensure health and safety compliance and manage accurate statutory records. You To be successful in the role of Total Facilities Manager, you’ll bring: • Over 3 years of experience managing integrated FM services, preferably in a public sector environment. • Strong understanding of both...

Do you want to make a real difference in facilities management? A leading company in the FM industry is looking for a Total Facilities Manager to oversee operations in Durham. This role offers the chance to drive excellence in service delivery and engage with a diverse range of stakeholders. The Role As the Total Facilities Manager, you’ll: • Manage planned and reactive maintenance while overseeing both hard and soft FM services. • Lead site teams to ensure safe and compliant service delivery that meets high standards. • Build and maintain strong relationships with stakeholders while serving as the main point of contact. • Monitor KPIs and SLAs ensuring adherence to budgets while focusing on performance. • Ensure compliance with health & safety regulations and keep accurate statutory records. You To be successful in the role of Total Facilities Manager, you’ll bring: • A minimum of 3 years of experience managing integrated FM services, ideally in a public sector...

Job Title: Project Manager – Northern Futures Salary: £36,849 – £41,234 per annum Hours: 37 hours per week Contract: Fixed Term until 31 March 2027 Location: Lobley Hill Community Centre, Gateshead – Programmes operate across the North East of England. About us Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face. We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential. About the role Working closely with the Youth Programmes Manager, you will lead interdisciplinary teams to achieve performance, quality and...

Job title: Complaints Manager Location: London SE1 - Hybrid Start Date: ASAP Contract Type: Temporary 3-6 months Weekly Hours: 35 hours per week   Job Purpose   We are seeking a Complaints Manager to lead and oversee our complaints function, ensuring cases are managed efficiently, effectively and in line with statutory requirements and the Housing Ombudsman’s Complaint Handling Code.   This is a leadership role with full accountability for performance outcomes, KPIs and customer satisfaction targets. You will play a key role in safeguarding organisational reputation, strengthening trust with residents, and driving continuous improvement across services.   Key Responsibilities: Lead and develop the complaints team, setting clear performance expectations and supporting professional growth Ensure complaints are handled in line with statutory requirements, SLAs and regulatory standards Act as the escalation point for complex or high-risk complaints Monitor KPIs, CSAT and complaint...

IT Programme Manager Certain Advantage is hiring for an IT Programme Manager based in the Warwickshire area. This role is on a contract basis and is site-based. The Company We’re working with a Manufacturing business that blends British craftsmanship with cutting-edge innovation to create luxury vehicles that redefine performance and style. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role. The Role: This role is for an IT Programme manager —someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Delivery of an enterprise IT system that delivers all artefacts required for Regulation 154 Compliance Requirements development (customer, functional & software) Customer Testing Production Deployment & In-Service Support Management of the software development plan with computer programmersThe...

A Local Authority in Hertfordshire is seeking an experienced Neighbourhood Manager to lead a comprehensive service review of its Neighbourhood Service, specifically the council housing tenancy management function. This interim position plays a pivotal role in shaping the strategic direction, operational effectiveness, and long‑term viability of the service. The successful candidate will review current structures, resources, performance, and delivery models to identify improvements that meet regulatory, corporate, and customer expectations. Key Responsibilities Service Review & Strategic Assessment (Primary Focus) Conduct a full review of the Neighbourhood Service, covering structure, functions, staffing, resources, performance, and demand. Present recommendations and options to ensure the service complies with regulatory requirements and delivers exceptional customer outcomes. Develop business cases, carry out feasibility analysis, and support resource and workforce...

Technical Project Manager Must have an Active DV Clearance Join a leading Defence and National Security team as a Technical Project Manager, where you'll manage complex IT infrastructure projects that shape the future of secure digital services. This is a hands-on delivery role where technical insight, leadership, and collaboration combine to ensure projects are executed successfully, on time, and within budget. About the Role - Technical Project Manager As a Technical Project Manager, you'll oversee the delivery of medium-complexity IT infrastructure and transformation projects. You'll manage project scope, risks, and financials, ensuring all deliverables meet customer and organisational objectives. Reporting to a Senior Project Manager or Programme Manager, you'll ensure projects follow governance standards and maintain quality across all stages of the lifecycle. The role requires close collaboration with technical teams, customers, and business units to guarantee smooth...

A Local Authority in Hertfordshire is seeking an experienced Neighbourhood Manager to lead a comprehensive service review of its Neighbourhood Service, specifically the council housing tenancy management function. This interim position plays a pivotal role in shaping the strategic direction, operational effectiveness, and long‑term viability of the service. The successful candidate will review current structures, resources, performance, and delivery models to identify improvements that meet regulatory, corporate, and customer expectations. Key Responsibilities Service Review & Strategic Assessment (Primary Focus) * Conduct a full review of the Neighbourhood Service, covering structure, functions, staffing, resources, performance, and demand. * Present recommendations and options to ensure the service complies with regulatory requirements and delivers exceptional customer outcomes. * Develop business cases, carry out feasibility analysis, and support resource and workforce...

Job Title: Interim Occupational Therapist Service Manager Location: Northern England (Local Authority) Salary: £450 per day Contract Type: Interim Job Overview: We are seeking a highly experienced and dynamic Interim Occupational Therapist Service Manager to oversee the delivery and management of occupational therapy services within a local authority setting in Northern England. This is an exciting opportunity to lead a dedicated team, drive improvements in service delivery, and ensure the highest standards of care for our community. Key Responsibilities: Lead and manage the occupational therapy team, providing professional guidance and support. Oversee service delivery to ensure that all care plans and assessments are in line with relevant legislation and best practices. Manage resource allocation and budgets for the occupational therapy service. Develop and implement strategies to improve the quality and efficiency of the service. Work closely with other health and...

We are seeking an experienced Contracts Manager to join a busy Property Services team on a 3‑month temporary assignment, overseeing the delivery and performance management of responsive repairs, voids, and planned works contracts. This role is ideal for a professional with strong repairs and maintenance operational knowledge, excellent contractor management skills, and the ability to drive service quality and value for money from day one. 🔧 Key Responsibilities * Lead the day‑to‑day contract management of repairs, voids and planned maintenance providers. * Monitor contractor KPIs including quality, timeliness, customer satisfaction and cost control. * Ensure all works meet required standards, contractual obligations and compliance requirements. * Work closely with Surveyors, Property Officers and external suppliers to resolve issues and improve performance. * Manage contractor meetings, performance reviews and escalation processes. * Support the delivery of void...

Registered Manager (Fixed-Term - 6/7 Months) Location: Denbigh Salary: £49,140 per annum (dependent on qualification) Pro rata 40 hours per week Start Date: March 2026   Are you an experienced leader passionate about delivering exceptional, person-centred care? Do you thrive in an environment where you can inspire, motivate, and make a genuine difference? We're looking for a Registered Manager to join a friendly and dedicated service in Denbigh on a fixed-term contract (6-7 months) to cover maternity leave. You'll be leading a service supporting adults with enduring mental health needs and co-occurring physical health needs. Your leadership will directly shape the quality of life for the people we support and the culture of the team around you. This is your opportunity to: ·Lead and develop a dedicated team of nurses and support workers ·Drive high standards in person-centred care planning and risk assessment ·Ensure compliance with RISCA regulations ·Oversee...

Defect Manager - Purpose and Accountability Leading the management of defects on a specific programme and reporting to the Core NW Test Manager. This role will be accountable for managing defects to closure on that specific programme and will also manage change control on the testbeds and Chair the Programme Change Control Board. You will manage the defects and changes cross-functionally, with multiple Test and Technical teams as well as our key delivery partners, to ensure delivery via a defined process in these areas. The role encompasses defect and change management during validation and integration activities of the "as is" and "future" network (redesign/add, change and/or increase the networks services and resources for capacity, features and functionality). As part of a team, you will work with functional stakeholders to ensure that the defect and change processes are followed - working to exercise influence without direct authority. You will have a good knowledge in...

Engineering Lead Manager Role Overview The Engineering Lead Manager is responsible for leading engineering capability, driving service excellence, and ensuring delivery aligns with organisational strategy. The role provides leadership across multidisciplinary teams and oversees continuous improvement, governance, and operational performance. Role Specifics Base location - Portsmouth with travel to Northwood required. Contract - 6 - 12 months with the potential for extension. Key Responsibilities Organisational Capability & Service Development Drive performance improvement through metrics, process optimisation, and capability assessment. Identify and prioritise opportunities to strengthen organisational capability. Lead continuous improvement initiatives aligned with strategic goals. Ensure engineering and service outputs meet quality, compliance, and MOD standards. Anticipate risks and opportunities, shaping appropriate strategic responses.Leadership & Governance...

Location Denbigh Salary £49,140 per annum dependent on qualifications Hours 40 hours per week Contract Fixed term contract for 6 to 7 months to cover maternity leave Start date March 2026 Essential Requirements Level 5 NVQ Diploma in Management and Leadership or equivalent Registered Manager Award Strong leadership and team management experience within adult services Knowledge of RISCA regulations Experience managing adults with enduring mental health needs and co occurring physical health needs Ability to manage clinical oversight and medication systems Full flexibility to participate in on call A nursing qualification is advantageous but not essential The Role We are supporting a national care provider to appoint a Registered Manager for a well established adult mental health service in the Denbigh area. You will hold full operational responsibility for the service, ensuring high quality, person centred care delivery aligned to regulatory and organisational standards....