2 education jobs found in Abergavenny

Your new company An award-winning Financial Services company based in the Nantgarw area. Your new role Working as a Team Leader in the Customer Services team, you will lead a team of 10 agents. Role overview The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence. Role deliverables* Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals * Monitor staff performance; carry out monthly appraisals and be responsible for supporting the personal development of employees within the team by identifying and implementing training...

Job Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to £550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: * Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. * Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. * Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. * Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. * Support the D&IS Front Door for all the projects service requests. * Utilise ITSM...