2 transportation jobs found in Abingdon

Performance Improvement Manager (Planning & Building Control) Oxfordshire - Hybrid Working 6-Month Initial Contract Competitive Day Rate Are you a Public Sector specialist with proven experience driving performance and change? Can you improve services by working with stakeholders at all levels? Sellick Partnership is recruiting for an experienced Performance Improvement Manager to support a Local Authority's ambitious improvement programme across Planning and Building Control services. This role is ideal for candidates with a background in local government performance, service improvement, transformation or operational management Whilst experience of Planning, Development Management or Regulatory Services would be advantageous, this is not a planning management role. The successful candidate will focus on driving service performance, strengthening accountability, improving processes and supporting the delivery of key improvement plans across the service. Key...

Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels. In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer satisfaction and service-level targets are consistently achieved. You will lead and inspire high-performing teams, creating a culture of accountability, empathy and continuous improvement while supporting staff to manage a wide range of enquiries, including housing repairs, appointment scheduling and complex customer issues. Working closely with senior managers and services across the Council, you will use performance data and resident insight to identify trends, improve processes and enhance...