2 other jobs found in Canterbury

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...

Housing Sustainment Team Manager Location: East London Contract: 3 Months Ongoing Contract Working Pattern: Hybrid Working (Maximum 2 Days Onsite) Hours: Full-Time, Monday to Friday, 9:00am – 5:00pm An East London Local Authority is seeking an experienced Housing Sustainment Team Manager to lead a newly established Housing Sustainment Team focused on delivering a proactive, strength-based approach to homelessness prevention. This is an exciting opportunity to play a key role in transforming homelessness prevention services by identifying and supporting households at risk of homelessness at an earlier stage, helping to address challenges before they escalate into crisis situations. Key Responsibilities Lead, manage and develop a team of Housing Sustainment Officers. Drive the delivery of a holistic, person-centred housing sustainment service aimed at preventing homelessness. Oversee the identification of households at risk through data analysis, referrals and partnership working....