2 construction jobs found in Hertford

Role: Station & Customer Operations Manager Location: Marylebone Station, London Contract Type: Fixed Term Contract - 12 Months Salary: Up to £75,000 per annum Role Purpose Chiltern Railways is committed to delivering stations that are safe, intuitive, accessible, and designed around the needs of our customers. We are seeking a Stations & Customer Operations specialist to lead the strategic planning and development of station operations, ensuring that future designs, upgrades, and major projects reflect both operational practicality and exceptional customer experience. This role focuses on long-term planning, design influence, and operational readiness—not day to day station management. You will shape how our stations evolve, ensuring that passenger handling, customer experience, and operational requirements are embedded into every project and investment decision. You will engage in projects that are being delivered internally or that are being developed with third...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...