15 customer service jobs found in London

Job Title: Process Transformation Project Manager Location: London/hybrid Contract: 9 months Rate: £426.15 per day inside ir35 The Role An opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment. You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ("as-is") operations, design future ("to-be") processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers. You will: Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes. Collaborate with cross-functional teams, including IT, logistics,...

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high‑quality, resident‑focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: (Apply online only) Umbrella The Role The Housing Manager will lead and develop a high‑performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a...

Job Title: Site Supervisor Location: West London Contract: Temporary on going Rate: 27 Hour / Umbrella We are currently recruiting for an experienced Site Supervisor to join a leading social housing contractor delivering reactive maintenance and day-to-day repairs across West London. This is a fast-paced, hands-on role overseeing works within occupied properties, requiring strong organisation, communication, and a solid understanding of social housing environments. About the Role: As a Site Supervisor, you will be responsible for managing operatives and subcontractors carrying out reactive repairs and maintenance works across multiple properties. You will play a key role in ensuring all jobs are completed efficiently, safely, and to client standards. This role will involve a mix of on-site supervision, tenant interaction, and coordination with internal teams to ensure smooth delivery of works. Key Responsibilities: Supervise day-to-day reactive maintenance and general...

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: * To support/deputise the Centre Manager with day-to-day operations and overall site management. * Ensure robust Health & Safety and Fire Safety procedures are maintained * To conduct viewings...

IT Service Capacity Manager Location: Basingstoke (At least 4 days onsite per week) Rate: £600 per day via umbrella Length: 6 months ***CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE*** Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you! This is your world and your opportunity to transform it for the better. Your role This role requires HLSC clearance and applicants must be a 'Single...

My client in Greater London are looking to appoint a talented IT Product Manager on a Contract basis. This is a temporary Product Manager role within Digital Product & Development, responsible for leading the implementation and continuous improvement of digital solutions supporting Corporate Customer Services and the Register Office. What's on offer: Salary: £573 per day, Inside IR35*negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the implementation and ongoing enhancement of digital solutions, including customer-facing platforms, appointment booking systems, and case management tools Manage the full product lifecycle, from discovery and design through to delivery and continuous improvement Drive the migration away from legacy systems, mitigating operational risks associated with unsupported technologies Engage and collaborate...

Talentmark are recruiting for a Planning Manager to join a global healthcare provider to hospitals, clinics and homes on a contract basis for 9 months. This role is based at the client site in Dartford.  Salary: £25.63 per hour PAYE Planning Manager Role: Own and manage the site planning process to ensure consistent delivery of customer orders. Own and manage the site inventory processes to maintain appropriate stock levels, and manage short dated, expired, aging and slow-moving inventory. Ensure KPIs are in place to track effectiveness of the planning processes. Seek opportunities to drive improvement in site scheduling processes, with a goal to improve efficiency and effectiveness of these processes. Run the site Planning, Scheduling and Order Fulfilment process (OFM) at the required site cadence. Line Management of the customer services team.Your Background: A proven track record in managing planning processes in a manufacturing environment, ideally within a...

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review,...

Description We are recruiting a Trading Standards – Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading...

Complaints and Information Manager Salary: £26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex...

Senior Project Manager - Delivery Harlow District Council - Full time - £525.00 per day (umbrella) - 12 Month initial We are pleased to be supporting Harlow District Council to recruit a Senior Project Manager – Delivery on a 12-month basis. Please note that this post requires the successful individual to be based on site for 3 days per week. Harlow is an authority with big ambitions. Our Housing capital programme for investment work to occupied homes is in the region of £150m over the next 2 years. We are building a team of high calibre professionals and welcome applications from those with drive and experience who can help us meet the challenge. The role: This senior position within the Housing Services Team works collaboratively with the Head of Housing, Housing Operations Managers, and the Senior Housing Management Team to promote and deliver the vision and core values of Housing Services. As part of the Housing Property Services Team, you will manage the council’s repairs...

Location: Worthing, West Sussex (Hybrid working arrangements, candidates must be able to commit to working 2 days in the office based in Durrington, West Sussex) Contract: Initial 6‑month contract, with extension thereafter Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and...

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Req ID: [[id]] Location: London, Kings Cross Appointment Basis:  12 month Fixed Term Apply by: 22/04/2026 Salary: circa £60,000 DOE plus excellent benefits including bonus At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace...

Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly...

Job Title: Deputy Phlebotomy Manager Location: Basildon and Southend University Hospitals and community locations within the Mid and South Essex area Salary: £31,049 - £37,796 per annum Job Type: Full Time, 6 Month Fixed Term Contract We are looking for a Deputy Phlebotomy Manager on a 6 month fixed term basis. In this role, you will: Support a safe, efficient, and patient-focused phlebotomy service Assist the Department Manager with day-to-day coordination and staff supervision Drive service improvements and ensure operational continuity Contribute to diagnostic pathways and enhance the patient experience This is a great opportunity to develop leadership skills, strengthen service resilience, and make a significant impact on organisational performance.The Deputy Phlebotomy Manager supports the delivery of a safe, efficient, and patient-focused phlebotomy service, working closely with the Department Manager to ensure high standards of care and operational performance. This...