9 customer service jobs found in Luton

BBS Recruitment is an independent recruitment agency specialising in the Transport and Logistics sector, supplying staff to a wide range of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Operations Manager to work with our client in Islington and surrounding areas. Role Purpose: To lead and manage the day-to-day operations of a busy customer contact centre, ensuring the delivery of high-quality, customer-focused services across a range of council functions. The postholder will oversee service performance, staff management, and continuous improvement initiatives to ensure residents receive an efficient and effective service. Key Responsibilities for the Operations Manager: Manage the operational delivery of customer services across multiple service areas, including: * * Council Tax * Housing Benefits * Repairs and Maintenance *...

Pensions Team Leader Location: West London (Hybrid Working) Rate: £47 per hour Umbrella Contract: 3 Months Ongoing Working Pattern: Monday to Friday, 9:00am – 5:00pm Office Attendance: Tuesdays and Wednesdays required in the office About the Role An exciting opportunity has arisen for an experienced Pensions Team Leader to join a busy Local Government Pension Scheme (LGPS) team in West London on an ongoing interim basis. This is a key leadership position supporting the Pensions Manager in the day-to-day operation of the retained pension client service, ensuring the effective delivery of pension administration services and maintaining high standards of compliance and customer service. We are seeking a knowledgeable LGPS professional who can bring expertise, leadership, and a proactive approach to help shape and develop a newly established team delivering services for the Councils Pension Fund. Key Responsibilities Support the Pensions Manager in overseeing the day-to-day operation...

BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment. Key Responsibilities * Oversee and manage the Reactive Repairs and WIP teams from first report through to completion. * Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance. * Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards. * Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes. * Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose. * Monitor and report on contractor and...

Retail Store Manager Location: Brentwood Starting Salary: £26,734 per annum Hours: Full-time, 37.5 hours per week over 5 days Contract: 12 Month Fixed Term Are you an experienced retail leader looking for your next challenge in a role where your work truly matters? We're looking for a dynamic and passionate Store Manager to take the reins of a charity store based in Brentwood. This is an exciting opportunity to join a well respected charity retailer and lead a thriving team of staff and volunteers in delivering outstanding results all while supporting a meaningful cause. What you'll do: Lead, inspire and develop a team of staff and volunteers to deliver excellent customer service. Drive store performance by achieving sales, profit and KPI targets. Be the local face of the charity - engaging with the community and encouraging donations. Oversee store operations including health & safety, merchandising and visual displays. Deliver retail excellence through a...

World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires broad level of knowledge of VDI environment / technology and Windows OS. Rate: £48.84 per hour Location: Stevenage Hybrid / Remote working: 4-5 days a week likely onsite. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers Lead and manage request...

Service Design and Transformation Manager - 6 month contract - Telecoms Reading (2 days/week in office) The Service Design and Transformation Manager plays a key role within the Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for the shareholders. Working across the Company and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs-enabling consistent, high‑quality operational performance. Why this role matters: The Shared Operations service is critical to maintaining the performance and reliability of the UK's mobile network. As shareholder requirements evolve, this role ensures the Company can adapt its services in a structured and controlled way-without compromising stability, efficiency, or customer experience. By combining service design expertise with strong stakeholder...

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: * Provide a comprehensive customer focused Income Management service. * Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. * Represent TCH, liaising with residents and partner agencies. * Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. * Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours: 35...

My market leading Client is urgently recruiting for a commercially focused Product Lead / Manager, ideally with experience of Artificial Intelligence to drive the success of their products. This role will play a critical part in ensuring their products meet user needs while delivering measurable business and financial value. A tech /Artificial Intelligence background would be a significant advantage, enabling the successful candidate to act as a trusted partner across Product, Digital, Finance, and Delivery teams. Key Responsibilities Act as a voice of the customer and the business. Fundamentally, the Product Lead / Manager is a business partner for their specific product(s), ensuring alignment between user needs and commercial objectives. Serve as a gatekeeper of scope, ensuring focus is maintained and that only value-driven work is delivered. Align the product vision and roadmap to support user needs, strategic priorities, and financial outcomes. Monitor product...

About the role As Senior HR Manager is accountable for the day-to-day leadership of the HR function. Reporting to the HR Director, the role leads HR Operations and ensures high-quality, legally compliant, commercially aligned HR services across the organisation. The postholder drives operational excellence, manager capability, and a great employee experience. What you’ll do * Act as a trusted business partner to senior leaders and managers, providing pragmatic advice aligned to business * Own HR dashboards and monthly reporting: headcount, turnover, absence, recruitment pipeline, ER cases, DEI indicators and service KPIs. * Use data to identify trends, diagnose issues, and recommend actions to the HR Director and wider leadership teams. * Act as Programme Manager for HR-led initiatives and change programmes, ensuring projects are clearly scoped, prioritised, and delivered on time and within agreed resources. * Act as Deputy to the HR Director, providing leadership...