Mar 19, 2026
12-Month FTC (Maternity Cover)
£32,000 – £35,000 | Full-Time | Office-Based
Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk?
I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance.
This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover.
The Role
You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics.
Key responsibilities include:
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Leading and overseeing the Customer Service team to ensure KPI and SLA...
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Skelmersdale, Lancashire
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