2 construction jobs found in Market Harborough

AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2. Pay Rate - £27000 + £100 per month attendance bonus = £28200 per annum Shifts: Day Shifts (5 days out of 7) - 40 hours per week. Term - Permanent Start Date - ASAP Experience - Customer Complaints / Escalations Management experience is essential Key Responsibilities Customer Complaint Management ● Handle incoming customer complaints via telephone, email, and written correspondence. ● Serve as the main point of contact for customers throughout the complaints process. ● Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns. ● Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders. ● Provide customers with regular updates and manage expectations throughout the resolution process. ● Deliver complaint outcomes clearly and...

Role: Change Adoption Manager (Learning Analytics Programme) Type: Fixed Term Contract - 12 months Location: Birmingham - hybrid working Salary: £44k - £52k Sellick Partnership is currently recruiting a Change Adoption Manager for our Public Sector client based in Birmingham. Job Purpose: Change Adoption Manager The Change Adoption Lead is responsible for ensuring that strategic change initiatives across the Learner Analytics Programme are successfully adopted and deliver measurable business benefits. The role provides expert leadership on change management practices, working with senior stakeholders, project teams and the wider organisation to embed sustainable change and maximise value from investment. Responsibilities: Change Adoption Manager Lead the design and delivery of change adoption strategies across major projects Ensure business impact assessments, stakeholder plans, and adoption approaches are in place Engage with project teams from early in the...