13 customer service jobs found in Milton Keynes

Are you an experienced Team Leader with the passion to deliver outstanding customer Service? Our Fabulous client are looking for an experienced and motivated Customer Service Manager to join our team on a 12-month fixed term contract. In this role, you’ll oversee a number of Customer Service Team Leaders and their teams, ensuring high performance, strong leadership, and an exceptional customer experience across the function. The salary for this role is circa £50,000 with the office being based close to High Wycombe. The role has the potential to be hybrid after probation. With the working hours of 9am to 5pm. Key Responsibilities for the Customer Service Manager role are: * Lead, coach, and support a team of Customer Service Team Leaders * Oversee performance, ensuring KPIs and service standards are consistently met * Drive a culture of continuous improvement and customer excellence * Analyse performance data and implement strategies for...

Care Manager £42,717 - 44,965 Full Time, Fixed Term (12 months) Edgware To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years. As the Registered Care & Support Manager is pivotal to the success of our scheme in Harrow where we support 39 customers in an extra Care Service. Each customer has unique support needs and individual care requirements. The focus is on them maintaining independent living and achieving social inclusion. You will be responsible for day to day running of the support service we provide. Providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. We expect the manager to lead by example and develop a team to deliver the service...

Senior Project Manager – Customer Experience (CX) Transformation Contract | Hybrid Working We are seeking an experienced Senior Project Manager / Programme Manager to lead large-scale Customer Experience (CX) and Customer Service transformation programmes. This is a high-impact role delivering end-to-end change across contact centre and omni-channel environments. You will own programme delivery, governance, and stakeholder engagement, driving transformation across digital channels, chatbots, virtual agents, and IVR/telephony platforms. Key Responsibilities * Lead CX / customer service transformation programmes end-to-end * Manage programme governance, RAID, reporting, and delivery milestones * Drive omni-channel and contact centre transformation initiatives * Own business case development, budgeting, and financial governance * Engage senior stakeholders across business, product, and technology teams * Deliver across multiple workstreams in fast-paced...

Project Manager – Customer Experience (CX) / Contact Centre Transformation Contract | Hybrid Working We are seeking a hands-on Project Manager to lead end-to-end delivery of Customer Experience (CX) transformation initiatives, with a strong focus on contact centre, omnichannel, chatbot, and IVR solutions. This is a delivery-focused role where you will drive projects from initiation through to completion, working across business, product, technology, and operations teams. Key Responsibilities: * Lead end-to-end project delivery across CX and customer service transformation programmes * Manage project plans, RAID logs, dependencies, and stakeholder communications * Drive requirements discovery and translate business needs into deliverables * Coordinate cross-functional teams to deliver omnichannel and digital customer solutions * Support governance, reporting, and stakeholder alignment Key Skills & Experience: * Strong Project Manager / Delivery Manager...

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting...

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues,...

Job Title: Assistant Finance Manager Location: Newham, Hybrid working (2 days office / 3 days remote) Hourly rate £28.91 PAYE / £37.84 Umbrella per hour Contract Length: 2-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for an ambitious and skilled Assistant Finance Manager to join a high‑performing and supportive finance team in Newham. This is a key leadership role that combines professional financial expertise with people management, strategic insight and a strong customer focus. Reporting to a Finance Manager, you will play a vital role in delivering high‑quality financial services to senior stakeholders, supporting sound financial stewardship and helping the Council meet its medium‑ and long‑term financial challenges. You will lead operational finance activity, manage and develop a team of finance professionals, and contribute to transformation, innovation and continuous...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to take your product management career to the next level? Join our client as a Senior Product Manager in the exciting realm of Supply Chain Technology! This is your chance to make a significant impact in a dynamic retail environment. Role: Senior Product Manager Duration: 12 Months Location: Welwyn Garden City (Hybrid 3 days a week in office) Rate: £600 pd Umbrella About the Role: As a Senior Product Manager, you will play a pivotal role in identifying and defining the requirements for our global...

IT Programme Manager Certain Advantage is hiring for an IT Programme Manager based in the Warwickshire area. This role is on a contract basis and is site-based. The Company We’re working with a Manufacturing business that blends British craftsmanship with cutting-edge innovation to create luxury vehicles that redefine performance and style. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role. The Role: This role is for an IT Programme manager —someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Delivery of an enterprise IT system that delivers all artefacts required for Regulation 154 Compliance Requirements development (customer, functional & software) Customer Testing Production Deployment & In-Service Support Management of the software development plan with computer programmersThe...

Leading Housing Association | North London (Hybrid) | £50,000 | 12-Month Fixed-Term Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation. About Our Client Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes. Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds. The Role This 12-month fixed-term...

We’re working with a large local authority in West London seeking an experienced Housing Services Manager to oversee core housing management services during a period of organisational change. This is a senior operational housing management role, focused on the effective delivery of landlord services, housing performance, regulatory compliance, and positive resident outcomes across a high‑volume housing portfolio. Key responsibilities include: * Overseeing housing management services including tenancy management, anti‑social behaviour (ASB), estate services, and resident engagement * Ensuring housing services delivery aligns with current housing legislation, regulatory and consumer standards, and internal housing policies * Driving housing service improvement, performance management, and customer satisfaction across landlord services * Managing complex housing cases, escalations, safeguarding matters, and high‑risk tenancy issues * Working closely with senior housing...

Business Development Manager – AerospaceLuton - Onsite  Salary: £60,000 - £70,000 10% bonus and company car/car allowance We are working with a well-established and growing organisation within the aerospace sector, currently looking to appoint an ambitious and commercially driven Business Development Manager to support their continued global expansion. This is a fantastic opportunity for someone who thrives on building strong client relationships while also driving new business growth in a highly technical and fast-paced industry. The RoleThis position will combine strategic account management with proactive business development across international markets. You’ll play a key role in managing high-value customer relationships while identifying and securing new opportunities within the aerospace supply chain. Key Responsibilities Manage and develop relationships with key aerospace customers, ensuring long-term retention and growth Act as the main point of contact for...

Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with...