2 jobs found in Newcastle upon Tyne

Are you an experienced Product Manager who thrives in complex, user‑centred environments? Do you want to contribute to impactful public sector programmes that deliver life changing services? If so, this could be the perfect contract for you. The Opportunity We're supporting a major public sector programme that is looking for a confident, delivery‑focused Product Manager to join their team for an initial 6‑month contract. You'll be shaping and driving product strategy within a high‑profile area of work, collaborating closely with multidisciplinary teams and senior stakeholders. This role is ideal for someone who enjoys solving meaningful problems at scale and can hit the ground running in structured government delivery environments. Why You'll Love This Role High‑impact work on a programme influencing public services nationwide Flexible hybrid working, with on‑site collaboration in Newcastle Competitive £550/day rate, Outside IR35 Opportunity to work within a mature agile and...

Customer Service Supervisor 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week £18.00 per hour A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users. Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include: Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities. Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback. Drive results by monitoring KPIs and providing real-time coaching to enhance colleague skills and conduct.The successful candidate will have the following attribute and key skills A background in high-volume contact centres, ideally...