2 jobs found in Newquay

Capital Works Delivery Manager Location: Devon Salary: Competitive Length of Contract: 12 months FTC A leading housing provider in the South West is seeking an experienced Capital Works Delivery Manager to lead the delivery of large-scale property investment and major works programmes across occupied residential stock. This is a senior leadership role responsible for overseeing multi-million-pound capital works projects, managing contractor performance, ensuring compliance and health & safety standards, and delivering excellent customer outcomes across planned investment programmes. You’ll lead a small delivery team while acting as the client representative across a range of refurbishment, compliance and asset improvement schemes. Key Responsibilities * Lead the delivery of capital investment and major works programmes across residential properties * Manage contractors, consultants and supply chain partners across multiple projects * Oversee budgets,...

An established social housing provider in West Wales is seeking an experienced Customer Service Team Leader to oversee its customer contact team during a period of internal transition. This interim opportunity will involve managing a small team of approximately 4-5 FTE Customer Service Advisors who handle a broad range of tenant enquiries relating to housing management services . The successful candidate will provide confident day-to-day leadership, performance management, coaching, and operational support to ensure the team delivers an excellent customer experience. Key Responsibilities of a Customer Service Team Leader: Leading and supervising a small customer service/contact centre team Managing day-to-day team performance, attendance, and productivity Coaching and supporting advisors to deliver high-quality customer service Managing challenging performance or behaviour issues where required Monitoring customer enquiries and ensuring effective resolution Using Microsoft...