Sep 10, 2026
Senior Operations Manager – Contact Centre
6-Month Fixed Term Contract – Maternity Cover
Salary: £60,000
Hybrid: 2–3 days per week in the office
35 hours per week
SF Partners are exclusively partnering with a fantastic business for an experienced Senior Operations Manager to join a large, performance-driven contact centre operation on a 6-month FTC.
We are looking for someone who can quickly understand the operation, get underneath the data and identify where improvements can be made – then work through their management team to deliver a genuine and sustainable step change in performance.
You'll be joining an established organisation at an exciting point in its journey, with ambitious plans for the future. You'll have the opportunity to make a visible impact while leading an operation that supports customers who can often be experiencing difficult and vulnerable circumstances.
The Role
Reporting into the Senior Operations Manager, you'll take responsibility for a key area...
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Grantham, UK
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