4 aln lsa jobs found

HR Services Team Manager - Vetting Glasgow Contract - till End Dec A great opportunity has arisen for an experienced HR Services Team Manager to lead a dedicated Vetting Services Team. You'll oversee the rollout of Enhanced Vetting Checks for our retail population, ensuring a smooth, compliant, and high‑quality experience for employees and candidates. This role is ideal for someone who thrives in a fast‑paced environment, brings strong HR operational expertise, and is confident managing sensitive and complex vetting activity. Key Responsibilities of the HR Services Team Manager - Vetting, include Acting as the central coordination point for all vetting activity, planning and managing team workload across rollout phases Ensuring service delivery meets expectations, including SLA performance and customer experience Designing processes and producing collateral to support the retail rollout Managing dashboards and reporting progress to leaders and stakeholders Working closely...

Job Title: SAP Test Manager Location: UK Role- Saudi Arabia (KSA) – Travel Required (2–3 Weeks) Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: Role Overview We are seeking an experienced SAP Test Manager to lead and drive User Acceptance Testing (UAT) activities for a key SAP programme. The role requires travel to Saudi Arabia (KSA) for 2–3 weeks to oversee onsite UAT execution, user training, and coordination with business stakeholders to ensure successful and timely completion of testing activities. The successful candidate will work closely with Functional and Technical teams (including offshore support from India) and must have prior experience operating within an onshore/offshore delivery model. Key Responsibilities Test Management & UAT Leadership * Lead end-to-end UAT planning, coordination, and execution. * Develop and manage the overall UAT strategy, test plans, schedules, and entry/exit criteria. * Drive UAT...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...

Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and...