11 complaints officer jobs found

Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a...

Group Treasury Manager Location: Hybrid - Bristol (1-2 days per week in the Bristol office) Contract: 12-Month Fixed-Term Contract Salary: £80,000 per annum About the Role We are seeking an experienced and commercially minded Interim Group Treasury Manager to join a finance team on a 12-month fixed-term contract. This is an excellent opportunity for a treasury professional to take ownership of the Group's treasury activities, ensuring effective cash management, liquidity planning, banking relationships, and financial risk management. Working closely with senior finance leaders and key stakeholders across the business, you will play a critical role in supporting the Group's financial operations while contributing to ongoing treasury improvements and strategic initiatives. This is a hybrid role, requiring 1-2 days per week in the Bristol office, with the remainder of the week worked remotely. Key Responsibilities Manage the Group's day-to-day treasury operations across...

Temporary General Manager (Property) Location: Brighton Contract: Temporary Hours: Full Time in office, Monday to Friday (08:00 – 17:00) Salary: £19.49ph Key Responsibilities Lead the day-to-day operations of the site, ensuring smooth and efficient running.  Oversee all operational activity, including health & safety compliance, statutory testing, risk management, and out-of-hours service provision.  Support budget management, expenditure control, invoicing, profit and loss reporting, forecasting, and variance analysis.  Act as the primary representative of the business on site, delivering an exceptional experience for residents, visitors, clients, and stakeholders.  Monitor resident feedback and implement immediate actions to maintain and improve service standards.  Oversee rent collection, occupancy, sales performance, and key operational KPIs.  Support community engagement initiatives, including resident events, open days, and site activities.  Respond effectively to...

We are currently recruiting for an experienced Bid Manager to join a high-performing commercial and business development team supporting major bid submissions within a highly regulated and secure government-focused environment. This is an excellent opportunity for an experienced bid professional to take ownership of complex, high-value opportunities while managing the full bid lifecycle from early capture and strategy development through to final submission and contract handover. Working closely with senior stakeholders, technical specialists, commercial teams, and business development professionals, you will play a key role in developing compelling, compliant, and commercially competitive bid submissions that directly support long-term business growth. This position is ideally suited to a highly organised and commercially aware Bid Manager who thrives in fast-paced bid environments and has experience managing complex tender processes within structured governance frameworks....

Blue Arrow are currently recruiting for an experienced Facilities / Building Supervisor for a highly regarded venue in the heart of Glasgow City Centre. Role: Facilities / Building Supervisor Location: Glasgow City Centre Hours: Thursday - Sunday, 08:00 - 16.45 (32 hours) Salary: £30,020 (which inlcudes weekend allowance) Contract: Min of 6 months (temp) with the view of extension Experience / Skills Required Experience within building/facilities management Knowledge of building security operations and handling issues associated with this Flexible when it comes to working days/hours including working weekends which is essentialKey Duties Organising and overseeing the work of staff within the building Providing advice and support to team members to ensure effective performance Managing and resolving routine customer enquiries and complaints in a timely and professional manner Undertaking daily statutory and non-statutory checks to ensure compliance with health and safety...

Goodman Masson are currently working with a social housing organisation to recruit for an interim Heat Network Manager. Pay: £350 - £500 a day INSIDE IR35 The Opportunity We’re looking for an experienced Heat Network Manager to lead the development and delivery of a long-term heat network strategy across a growing portfolio of residential developments. In this strategic role, you’ll ensure heat network services are sustainable, compliant, customer-focused and commercially effective. Working as part of a specialist energy team, you’ll lead on delivery models, governance, regulatory readiness and the successful integration of new heat networks into operational services. You’ll work closely with internal stakeholders, developers, local authorities, government bodies, consultants and Energy Service Companies (ESCOs), helping to shape future energy provision while supporting environmental ambitions and delivering excellent outcomes for customers. Key Responsibilities Develop and...

IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: £75-£85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls...

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and...

Festival City Ambassador Team Leader Location: Edinburgh City Centre Rate of Pay: £18.34 per hour Hours of Work: Full-time, including evenings and weekends as required during the festival season Duration: 3 months Start Date: ASAP The Festival City Ambassador Team Leader will: Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service. Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience. Provide information on festivals, venues, transport, attractions and public facilities. Patrol the city centre, identifying and reporting issues through the appropriate channels. Handle complex enquiries, complaints and incidents escalated by the Ambassador team. Record interactions, incidents and visitor feedback, producing reports for senior officers where required. Work closely with Council teams, Police Scotland and other key stakeholders...

Test Manager 4 Month contract Full-time Inside IR35 Hybrid - One / Two days in the office, flex on which days Office address: Trinity House, 2 Burton Street, Nottingham, NG1 4BX We are seeking an experienced Test Manager to join the IT team of a leading energy company. In this role, you will lead and take ownership of the functional and user testing phases for a HR system currently being implemented. You will play a key role in ensuring that all technology solutions are robust, secure, and compliant with both business requirements and regulatory standards. As a Test Manager, you will define and implement a comprehensive testing strategy, including the balance of manual and automated testing, tool selection, and scheduling. You will lead and manage the testing team, assign tasks, and ensure all activities are completed efficiently and on time. Working closely with developers, product managers, and stakeholders, you will monitor progress, manage defects, and ensure all...

This Bid Manager role is responsible for leading the full tendering and bid submission process within a fast-paced engineering and manufacturing environment. Working closely with commercial, engineering, and delivery teams, you will coordinate high-quality, compliant, and commercially competitive proposals whilst driving continuous improvement and supporting business growth. This opportunity would suit an organised and commercially minded professional with experience managing complex tenders, strong communication skills, and the ability to lead bid submissions from initial opportunity through to final presentation and handover. Key Responsibilities Lead and manage the end-to-end tender and bid submission process. Coordinate with engineering, commercial, and project delivery teams to produce high-quality proposals. Review technical and commercial compliance to ensure competitive and profitable submissions. Manage and mentor the Bid Team whilst improving bid processes and tender...