7 complaints officer jobs found

Payroll Manager – Hull – Up to £40,000 Chase & Holland are proud to be supporting a large, well-established organisation in Hull who are seeking an experienced and motivated Payroll Manager to lead the delivery of a high-quality, compliant and efficient payroll service across the organisation and its subsidiaries. This role will operate on a full-time, temporary basis for a minimum of 10 weeks. This is an excellent opportunity for a payroll professional who thrives in a customer-focused environment and is passionate about accuracy, compliance and continuous improvement. As Payroll Manager, you will take full responsibility for the day-to-day management of the payroll function, ensuring all payments are processed accurately and on time, and in line with statutory regulations and internal policies. You will play a key role in maintaining the integrity, security and ongoing development of payroll systems and processes. Benefits: Hybrid working and flexibility on...

Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...

Resident Fire Safety Manager - Housing Association Contract North London | Site & Office Based £380-£400 per day Umbrella 3-4 Month Initial Contract (Extension Potential) We're partnering with a well-established housing association in North London to recruit an experienced Resident Fire Safety Manager to lead delivery of their resident-focused fire safety and PEEPs programme across higher and medium-risk residential buildings. This is a leadership role combining complex casework with team oversight, ensuring vulnerable residents have safe, compliant evacuation plans while maintaining strong data governance and performance management. The Role Lead delivery of the Residential PEEPs programme across in-scope buildings Manage and support a team of 4 completing PCFRAs and evacuation plans Deliver your own caseload focused on more complex/high-rise buildings Ensure all residents in scope are assessed and reviewed annually Maintain accurate building and resident safety data...

Employee Relations Manager - 12 month Maternity Cover When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position: Employee Relations Manager (12 month Maternity cover) Location: 17 Europa View, Sheffield Business Park, S9 1HX (with some ad-hoc travel to our care Homes) Contract type: Temporary 12 months, full time Rate: £38,451 per annum plus £3,000 car allowance This is an exciting opportunity to join our rapidly growing organisation as an ER Manager. In this role, you’ll be responsible for assisting the professional and fair management of employee relations cases. About Exemplar Health Care Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 55+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical...

HR Generalist Location: New Holland, North Lincolnshire Salary: £32,000 + £4,000 bonus Hours: 30+ hours per week (up to 37.5 hours), Monday–Friday, 8:30am–5:00pm Contract: 12-month Fixed Term (Maternity Cover) About the Role We are seeking an experienced and proactive HR Generalist to manage and deliver a comprehensive, pragmatic, and legally compliant HR service for our site in New Holland. This is an excellent opportunity for a hands-on HR professional who enjoys working closely with leaders, supporting employee engagement, and driving continuous improvement across people processes. You will play a key role in providing expert HR advice, supporting managers with people matters, developing effective HR processes and metrics, and contributing to projects that support business growth and employee wellbeing. This role is ideal for someone who thrives in a fast-paced commercial environment and is confident operating both strategically and operationally. Key Responsibilities *...

We are supporting a Not‑for‑Profit organisation in Yorkshire seeking an Interim Procurement Manager to lead complex procurements and contract activity during a care‑service transition. You will deliver a light‑touch but compliant market approach, manage full end‑to‑end procurements, review existing contracts, and lead market engagement, tender development, evaluation and award. Client Details The client is a Not-for-Profit organisation based in Yorkshire. Description Key responsibilities include: Deliver procurement strategies and full tender processes from market engagement through to award. Ensure all activity is proportionate, transparent, and aligned with relevant regulations. Review all existing contracts, identifying where renegotiation, variation or transition is needed. Produce tender packs, evaluation criteria and procurement documentation. Work with internal teams to maintain service continuity and support staff stability. Provide commercial guidance and support...